Pay: $4,000.00 - $9,000.00 per month
Job description:
Valley Hi Kia, CA - Seeking Experienced Service Advisor
If you are a Top Performer in Sales and CSI and have a minimum of 3 years’ experience working as a Service Advisor, please post your Resume and Application immediately. We will contact you to schedule a confidential interview. Please be prepared to provide current performance information in Sales and Mfg. Customer Satisfaction Score.
The service advisor will ascertain automotive problems solves and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications
.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety.
Valley Hi Kia is part of the Browning Automotive Group consisting of 9 dealerships. We offer Medical, Dental, Vision, Life Insurance, Sick Pay, Vacation. Automotive Discounts with an Opportunity for advancement. We are family owned since 1960.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Vision insurance
Shift:
10 hour shift
Work Location: In person