Service Agent

What You'll Do: Take incoming member service related phone calls such as balance inquiries, conducting transactions, initiating various account file maintenance requests, and other service related requests. Conduct member interactions efficiently by meeting average handle time metrics, following stated processes and procedures and mitigating fraud and risk to the credit union through remote communication channels. Actively seek opportunities to educate members on additional products and services, to support our growth and self-service initiatives. Deliver exceptional service by living out our mission, vision, and core values and meeting our service level expectations. Demonstrates teamwork by exhibiting the following: contributing to team effort, initiative, dependability, positive attitude, good attendance, tact, and diplomacy. Benefits and Perks Employer-Paid Benefits: Health Insurance (only employee premium paid) Short- and Long-Term Disability Life Insurance and AD&D Benefits: Dental & Vision Insurance Health Care and Dependent Care Flex Spending Accounts 401K Plan with match (based on length of employment) Perks: Generous paid time off- Earn over 4 weeks of PTO during your first year of employment Holidays- 11 observed holidays in addition to paid time off Tuition reimbursement- Up to $5000 per year Performance based Incentive program