Service and Aftermarket Lead

Responsibilities

Strattec (NASDAQ: STRT) is a global automotive access company that designs and delivers safe, secure, and highly engineered access solutions for the automotive and mobility industries.

Built on generations of access and security engineering expertise, Strattec partners closely with leading automotive OEMs to create differentiated, system-level access experiences for drivers and passengers around the world. Our innovative portfolio spans the entire vehicle access journey:

• Permission: Secure vehicle entry through advanced mechanical and electronic access systems.
• Motion: Reliable, powered access solutions that enhance convenience and everyday usability.
• Hold: Precision-engineered latching systems that deliver strength, safety, durability, and performance trusted by global OEMs.

As vehicle access becomes increasingly intelligent, connected, and central to the overall driving experience, Strattec continues to expand its market presence, diversify its customer base, and grow its global reach. Our vision is to be the world's most trusted access solutions partner, delivering long-term value across the automotive and mobility markets.

Headquartered in Milwaukee, Wisconsin, Strattec operates facilities throughout the United States, including locations in Milwaukee, Wisconsin; Auburn Hills, Michigan; and El Paso, Texas. Internationally, we maintain manufacturing, engineering, and commercial operations in Ciudad Juárez, Chihuahua, and León, Guanajuato, Mexico, as well as engineering and commercial operations in South Korea.

Our global footprint combines world-class engineering expertise, advanced manufacturing capabilities, and responsive customer support to help shape the future of vehicle access and security.

Guided by our culture pillars of Think New, Do Together, and Own It, we empower associates to innovate, collaborate, and take ownership to make a meaningful impact every day.

Join Strattec and help engineer the access experience for the next generation of mobility.

SUMMARY

Interacts with the Customer Service Representative in terms of understanding and meeting the agreed upon customer requirements. Verifies, prints, and analyzes the product requirements received daily from the customers. Coordinates Production, equipment, and daily shipments with the stock pickers. Finalizes the shipping function in terms of documentation and notification to the customer that the shipment was made. There are customer orders to be processed in a timely and accurate manner. Coordinate with receiving area all receiving issues through the system AS400 (Nutech), and other Systems, by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains favorable contact with the corresponding Customer Contacts
• Manages customer product order from order entry to shipment.
• Reviews STRATTEC product inventories to make sure appropriate Inventory levels are maintained and follows up with the corresponding plant when they fall below the established levels
• Has complete understanding of each customer’s ordering systems, and delivery expectations.
• Analyze, find cause and correct shipping discrepancies between STRATTEC and customer records.
• Fill out premium freight forms, as needed.
• Participate in customer provided training sessions.
• Advise the Customer Service Representative on the team of customer service delivery issues.
• Advise the Customer Service Representative on the team of new or revised expectations by the customer.
• Reviews Invenotry of components from the Plants and requests replenishment of components as needed
• Contact the corresponding Planners to cover open orders, and maintain strategic buffer in place
• Generates Orders activity reports and provides reports to Customer upon request
• Get daily pick list/orders report.
• Oversee the Production of components with the right Quality
• Oversee the good Care & Maintenance of the equipment in his cell
• Coordinate with Customer Service Representatives and/or Production Planners for special shipments.
• Verify stock available following FIFO procedures, assign pick location and give to warehouse operators to prepare.
• Process invoices for all orders picked in accordance to customer orders where applicable.
• Print all unit related e-mail and ship in accordance to instructions on e-mails.
• Verify that the loading of material on the assigned carrier is correct and that the proper carrier and Service level is used.
• Report any problems or shipping irregularities to the Distribution Manager and/or Customer Service Representative on their team.
• Receive, verify, and process in the system all components parts received from the Plants
• Receive special deliveries and customer returns
• Report packaging needs timely to Juarez for replenishment
• Maintain High levels of Inventory Accuracy of the items in his area
• Keep files and documentation of all orders in an orderly manner, and easy to retrieve when needed
• Maintain high standards of Order & Housekeeping in his/her area
• This area is Security sensitive. He/She must maintain strict access policy

Qualifications

EDUCATION and/or EXPERIENCE

The position requires a minimum GED or High School diploma, and 2 years related experience and/or training; or equivalent combination of education and experience.

STRATTEC SECURITY CORPORATION is an equal opportunity employer and practices affirmative action to recruit, hire, train, upgrade, transfer and promote persons in all job titles without regard to race, color, creed, religion, sex, age, national origin, disability or protected veteran status.