Service Auditor

The Quality Assurance Auditor possesses a thoroughunderstanding of the service engagement expectations set forth by our companyand our clients. Quality Assurance Auditors must have knowledge of qualitycontrol procedures and the ability to assess whether or not associates performand deliver the experience as identified by our audit criteria. They are ableto effectively manage working time and possess a thoroughly developedanalytical skill set. They must also be able to coordinate auditing teams acrossall three shifts of operations and ensure proper communication with executiveleadership. Quality Assurance Auditors may be required to travel extensively toaudit all associates and operations.

The educational and training requirements:

Quality Assurance Auditors are required to understandhospitality-centric operations typically experienced at hotels, resorts orluxury residential communities. The Quality Assurance Auditor assesses a widevariety of hospitality quality control standards. Therefore, three to fiveyears of hotel, resort or related experience is preferred.

Quality Assurance Auditor Tasks & Requirements

• Travel to and from assigned communities.
• Ability to conduct duties discreetly and impartially.
• Remaining discreet while you pose as a regular guest or a prospective resident.
• Interact with associates over the phone and in person to gauge service experiences and behaviors as indicated by but not limited to the audit criteria.
• Flexible disposition.
• Organizational and time management skills.
• Inspect the lobby/concierge environment to detect possible concerns and areas for improvement.
• Complete and submit an audit report detailing the experience after each visit.
• Highly energetic, honest, and motivated.
• Excellent communication and interpersonal skills
• Ability to work independently, without supervision.
• Result-oriented, with an engaging personality and a passion for luxury hospitality service and experiences.
• Being proactive and able to handle various assignments.
• Analytical skills: Analyzing notes and documentation taken during the assessment in order to write an objective report.
• Great attention to detail: Being able to inspect the quality of customer service provided.
• Own, possess or have consistent access to reliable transportation