Service BDC Agent

Your Preferred CDJR Dealer

Lithia Springs, Georgia

4 days ago

Job Description

Calavan CDJR is now hiring: Service BDC Agent! Join Our Growing Team!

Location: Lithia Springs, Ga.
Job Type: Full-Time.

Compensation: Competitive hourly wage + bonus opportunities

About Us:

At Calavan CDJR we’re committed to delivering exceptional customer experiences in every department, and our Service Department is no exception. We’re looking for a motivated, customer-focused Service BDC Agent to join our team and help us continue to grow!

What You'll Do:

Handle inbound and outbound calls, emails, and texts for the service department
Schedule service appointments and follow up on missed or declined work
Assist customers with service inquiries, recall notices, and maintenance reminders
Maintain accurate records of customer interactions in the CRM
Work closely with service advisors and management to ensure a smooth customer experience
Meet or exceed daily/weekly call and appointment goals

What We're Looking For:

Previous customer service, call center, or BDC experience preferred
Automotive or service department experience is a plus
Strong communication and organizational skills
Friendly, professional phone demeanor
Tech-savvy with the ability to learn new systems quickly
High school diploma or equivalent
Able to pass background and drug screening

Why Join Us?

Competitive pay and performance bonuses
Paid training and advancement opportunities
Paid time off
A supportive team environment
Health, dental, and vision insurance
401(k) with company match
Employee discounts on services and vehicles

This job will not be available for long! APPLY TODAY!

Numbers & Facts

Location	Lithia Springs, Georgia
Website	https://www.calavancdjrwest.com/careers-at-calavan-cdjr

Skills

Automotive Repair and Maintenanceunmatched
Calendar Managementunmatched
Call Centersunmatched
Communication Skillsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Organizational Skillsunmatched
Track Customer Issuesunmatched
Vision Planunmatched

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