Service BDC Associate

At Cavender Auto Family, we're on a mission to be the most trusted automotive group in the nation-known more for the relationships we build than the vehicles we sell. Every team member plays a role in Making Confidence Happen by living The Cavender Way: acting with integrity, taking ownership, serving others with genuine care, and delivering exceptional experiences for our customers and teammates.

The Cavender Way is more than how we do business-it's how we treat each other. We foster a culture built on respect, accountability, teamwork, and continuous growth. We invest in our people, promote from within, and provide opportunities for team members to build rewarding, long-term careers in a supportive environment.

Cavender Toyota, a Cavender Auto Family dealership, is currently seeking a talented Service BDC Associate to join our growing team and help Make Confidence Happen every day. If you're passionate about helping others, committed to excellence, and believe great work starts with trust and ends with lasting relationships, you'll feel right at home here. Join a team that values your contributions, supports your growth, and empowers you to succeed.

Why Work at Cavender Auto Family:

• $17.00 per hour
• Full Time (40 hours) - Schedules include Saturdays (10 AM - 7 PM)
• Medical, Dental, Vision, and Pet Insurance
• Paid Time Off
• Paid Maternity & Paternity Leave
• Company-paid $10,000 life insurance policy
• Employee discounts on Vehicles, Service, and Parts
• Quarterly professional growth and development training

What You'll Be Doing:

• Handle a high volume of inbound and outbound calls in a fast-paced, busy call center environment
• Proactively make outbound calls daily to schedule service appointments (service due, recalls, campaigns, declined services, parts arrivals, etc.)
• Manage customer interactions efficiently in a fast-paced environment, staying productive between calls
• Screen inbound calls and convert them into scheduled service appointments
• Provide exceptional customer service through strong problem-solving and product knowledge
• Maintain accurate and detailed records of all customer interactions in the system
• Recommend necessary maintenance and service to customers
• Assist customers with questions, concerns, and vehicle-related issues
• Follow up with missed appointments and reschedule as needed
• Perform other duties as assigned

What You'll Need:

• Comfortable working in a high-energy, high-call-volume environment with consistent activity throughout the day
• Strong communication skills with an engaging, customer-first personality
• Ability to multitask, stay organized, and maintain focus in a "no downtime" setting
• Strong problem-solving skills and ability to think quickly
• Proficiency with multi-line phone systems and computer programs (Microsoft Word, Excel, Outlook, Google)
• Detail-oriented with excellent listening skills
• Previous call center experience required
• Bilingual (English/Spanish) preferred but not required
• High school diploma or GED required
• Clean and valid driver's license
• Must be able to pass pre-employment background check and drug screening
• Must be available to work 10 AM - 7 PM, including Saturdays