About Us: Vallejo Chrysler Dodge Jeep Ram is a fast-growing, customer-focused dealership committed to delivering an exceptional service experience. We are looking for a motivated and professional Service BDC (Business Development Center) Representative to join our team and help drive service appointments, customer retention, and overall satisfaction.
Position Summary: The Service BDC Representative is responsible for handling inbound and outbound communications with service customers. This role plays a critical part in scheduling service appointments, following up with customers, and ensuring a smooth and professional experience from first contact to completed visit.
Key Responsibilities:
Answer incoming service calls, emails, and online inquiries
Schedule and confirm service appointments efficiently
Perform outbound follow-up calls for missed appointments, declined services, and service reminders
Communicate clearly with customers regarding service needs and availability
Maintain accurate customer records in CRM systems
Work closely with Service Advisors and management to ensure a seamless customer experience
Meet daily, weekly, and monthly appointment and conversion goals
Qualifications:
Previous BDC, call center, or customer service experience preferred (automotive is a plus)
Strong communication and phone skills
Positive attitude with a customer-first mindset
Ability to multitask in a fast-paced environment
Basic computer and CRM proficiency
Reliable, punctual, and team-oriented
Compensation & Benefits:
Competitive hourly pay + performance bonuses
Growth opportunities within the dealership
Training and ongoing support
Health benefits (if applicable)
Paid time off
Why Join Vallejo CDJR?
Supportive team environment
Opportunities for advancement
High-volume dealership with strong customer base
Leadership committed to your success
How to Apply: Submit your resume through Indeed or apply in person at Vallejo Chrysler Dodge Jeep Ram.
Join our team and be a key part of delivering an outstanding service experience!