Service BDC Team Lead

Our BDC (Business Development Center) Team Leads are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. They identify customer needs, provide information on service appointment availability, partner with service advisors, research issues, and provide solutions or alternatives. They are also responsible for daily tasks including scheduling, training and supporting a large team.

Must be able and willing to receive a high amount of inbound callsPartner with the service department to schedule vehicle service appointmentsContact and communicate with customers to identify automotive service needsFollow all dealership processes and procedures, high frequency of contact with customersThorough documentation of all contacts within the customer management systemAnswer all calls in a prompt, professional, and courteous mannerUse scripts to collect all pertinent customer information and document in the system accordinglyLeads must adhere to Asbury phone scriptsExcellent customer service skills and motivation to be successfulHigh volume incoming and outgoing calls, ranging from 50+ calls per dayAdvanced computer & phone skillsMinimum typing 35-40 words per minute at minimumExperience using customer tracking systems to track calls and appointments preferredPrior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferredAppointment setting experience a plusAble to multi-task in a fast-paced environmentVarious language proficiency is always a plusTeam playerMust be at least eighteen years of ageMust be able to pass pre-employment screens (background and drug test)

Company Benefits:Pay and Recognition:

Weekly payPaid holidays & paid time offDeferred Holiday Pay MatchPaid trainingStock Awards(select management and front-line team members eligible

Insurance / Retirement:

Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plansUp to 12 weeks of paid pregnancy leave (disability leave)Paid Parental LeaveHealth savingsFlex spending accounts (tax-free)Short-term and Long-term disability plansLife Insurance (Whole Life and Term)401k with company match

Learning, Tuition Assistance, and Career Development:

Digital career path tool to assist with career developmentContinuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

Student loan relief resourcesEmployee assistance programEmployee discounts on parts and service repairsScholarship awardsOpportunities to join our community service initiatives, which include paid volunteer hoursAggressive Employee referral program with bonus opportunity

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