Service Center Operations Analyst

About This Opportunity

Judit Inc. is hiring on behalf of one of our largest clients - a global technology leader in consumer electronics, semiconductors, and mobile communications. This is a temporary, contract position: you'll be employed by Judit Inc. and work directly alongside our client's team.

The description below is our client's overview of the background, skills, and experience they're looking for. If you meet most - but not all - of these, we still want to hear from you. Your Judit recruiter will walk you through the day-to-day work, schedule, pay, and contract length before anything moves forward.

What you'll do

You'll be the reporting and performance lead for a mobile device service operation that spans multiple authorized service centers. Each day you'll share KPI results against targets with leadership at several levels, flag emerging trends and operational gaps, and work with supply chain, demand planning, customer service, and production teams to close them.

• Distribute daily reports to leadership across multiple levels, covering KPIs against targets, emerging trends, and operational gaps
• Monitor daily volumes so tickets close on time and in line with operational targets
• Coordinate with supply chain management, demand planning, customer service, and production teams across multiple authorized service centers (ASCs)
• Support inventory monitoring and adjustments for the service centers
• Track attendance, performance, quality issues, and customer satisfaction within each group, and drive continuous improvement
• Manage Area Leader performance against production KPIs, monitoring planned vs. actual output, process defects, and cost (loss and labor)
• Maximize machine output time to improve productivity
• Reduce defective parts by sustaining the best production conditions and driving corrective actions
• Take on other duties as assigned by team leadership

What you'll bring

• Bachelor's degree in a quantitative field and/or 3-5 years of experience in a supply chain analyst role
• Experience in consumer electronics, appliances, or another service or supply chain organization
• Experience with data cleaning and forecasting
• Working knowledge of Power BI, Tableau, or similar BI/visualization tools
• Advanced Excel, including pivot tables and complex formulas
• Experience with MS Office and ERP/manufacturing systems (SAP and a manufacturing execution system)
• Verbal and written communication and problem-solving skills
• Key skills: data modeling, business analysis, and demand planning

Work details

• Fully onsite in Plano, TX
• 6-month contract assignment