Job Title: Service Client Care Representative
Toyota of Riverside
Position Overview: Toyota of Riverside is seeking a friendly, professional, and customer-focused Service Client Care Representative to join our team. This role is essential in creating a positive first impression for our customers. The ideal candidate is enthusiastic, detail-oriented, and committed to delivering exceptional customer service.
Key Responsibilities:
- Assist with incoming service phone calls.
- Set up, schedule and monitor service department appointments.
- Follow up and reschedule missed or late service department appointments.
- Make follow up phone calls to previous day service customers to ensure complete satisfaction.
- Bring all customer concerns and complaints to the attention of the Service Manager.
- Make follow up phone calls to current open recall customers.
- Respond to all service internet leads and set up service department appointment accordingly.
- Follow policies and procedures as set forth in Employee Handbook.
- Any other duties as assigned.
Qualifications:
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Positive attitude with a customer-first mindset
- Basic knowledge of the automotive industry
- Ability to work in a fast-paced environment
- Self-starter and self-motivator
- Previous customer service, sales or call center experience is a plus
- Bilingual is a plus
What We Offer:
- Competitive pay $18/hr plus bonus opportunity
- Opportunities for growth and advancement
- Supportive and team-oriented work environment
- Employee discounts and benefits
If you enjoy helping people and want to be part of a dynamic automotive team, we’d love to hear from you!
Apply today and start your career with Toyota of Riverside!