SERVICE CONNECTION COORDINATOR

SERVICE CONNECTION COORDINATOR

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Job Description

SC PAY GRADE E2

SERVICE CONNECTION COORDINATOR

DUTIES AND FEATURES OF THE CLASS:

The incumbent in this class is responsible for performing a variety of technical and administrative duties related to civil and utility engineering, utility construction, field inspection, project coordination, and the installation of water and sewer service connections, including Purchase Order (PO) Jobs. Responsibilities include coordinating and overseeing projects from initial review through completion, ensuring compliance with County requirements, approved plans, specifications, permits, and applicable regulations. Work is performed independently under the general direction of the departmental Director, Manager, or designee. Duties are performed in both office and field environments and may require exposure to varying weather, construction conditions, and other environmental factors.

EXAMPLES OF WORK:

Coordinates and oversees commercial on-site utility reviews and new water and/or sewer service connections from initial application and plan review through construction, inspection, and completion; coordinates and oversees the installation and completion of Purchase Order (PO) Jobs, including reviewing project requirements, coordinating with contractors and property owners, monitoring construction activities, and ensuring required work is completed in accordance with County standards; reviews and provides technical comments on plans, specifications, construction details, utility layouts, cost estimates, easements, permits, and other documents associated with on-site reviews and service connections; coordinates and communicates with engineers, developers, contractors, consultants, property owners, County staff, and representatives of other governmental agencies regarding project requirements, construction issues, permitting, inspections, and required corrective actions; conducts field inspections of service connection projects to verify that work is being performed in accordance with approved plans, specifications, permits, County requirements, and applicable regulations; coordinates with Environmental Services and other County departments to identify and verify compliance with applicable requirements, including commercial applications subject to FOG (Fats, Oils, and Grease) program requirements; coordinates with agencies such as the Delaware Department of Transportation (DelDOT), Office of Drinking Water (ODW), Department of Natural Resources and Environmental Control (DNREC), municipalities, and other regulatory agencies as necessary to facilitate project approvals and construction; utilizes GIS, AutoCAD, Microsoft Office, and other engineering, mapping, project management, and field data collection software to review plans, document field conditions, and maintain records; uses GPS and field data collection equipment to capture, document, and analyze utility and construction information; prepares technical reports, inspection documentation, correspondence, project records, and other written materials related to utility construction and service connections; maintains accurate project records and documentation and ensures required information is properly communicated to appropriate County personnel; provides supervision and oversight of staff through performance monitoring and operational control as specified in department and organizational policies and procedures; conducts performance evaluations; performs related work as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Comprehensive knowledge of the principles and practices of civil engineering, utility construction, and utility infrastructure; extensive knowledge of County ordinances, policies, procedures, construction standards, and applicable state and federal regulations; thorough knowledge of construction inspection, contract administration, project coordination; knowledge of water and sewer utility systems, including service connections, gravity and force main systems, grinder pumps, and related infrastructure; ability to read, interpret, and evaluate complex engineering plans, specifications, construction details, surveys, cost estimates, and related technical documents; ability to coordinate effectively with agencies such as DelDOT, ODW, DNREC, municipalities, and other regulatory agencies; ability to independently evaluate project requirements, identify problems, determine appropriate courses of action, and make sound technical and administrative decisions within established policies and procedures; strong analytical, problem-solving, organizational, and decision-making skills; ability to understand and follow complex oral and written instructions and to communicate technical information clearly and effectively; ability to perform mathematical computations and apply standard engineering principles and techniques to the review, construction, inspection, and completion of utility projects; ability to supervise the work of others; ability to identify errors, deficiencies, conflicts, and nonconforming work in construction materials, plans, and completed projects; knowledge of and ability to utilize GPS equipment and field data collection technology to capture, document, and analyze utility and construction information.

QUALIFICATIONS:

Minimum of Associates Degree in Civil Engineering or related field or any equivalent combination of education and experience which provides the required knowledge, skills and abilities; excellent organizational and customer service skills; excellent verbal and written communication skills; proficient in Microsoft Office (Outlook, Word, Excel); AutoCAD, GIS/Arc Reader and design related software experience is preferred; good professional judgment and strong work ethic; supervisory experience preferred.

ADDITIONAL REQUIREMENTS:

• Direct Deposit Required
• 40-hour work week
• Pre-Employment Background Screening
• Possession of a valid driver's license

09/2026

Type : INTERNAL & EXTERNAL

Location : ENTERPRISE ADMIN - ENG. P&P UC

Posting Start : 10/28/2026

Posting End : 12/31/9999

Details : Pay Grades

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