Service Coordinator

At-a-Glance

Join our team as a Service Coordinator, where you'll play a crucial role in scheduling, dispatching, and supporting our service operations for an international fire and alarm protection company.

Position Type

• Contract
• On-Site

Required

• Experience in commercial security, fire/life-safety, low-voltage, or a related security services industry.
• High School Diploma or General Education Degree (GED).
• Minimum 3 years of experience performing administrative duties in a sales or service industry with working knowledge of ERP systems preferred.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Must possess good decision-making skills, be very organized and detail-oriented.
• Must have excellent oral and written communication skills.
• Ability to use discretion, problem-solving skills, and ability to escalate matters when needed.
• Data analysis and interpretation skills.
• Speed and accuracy with attention to detail.
• Dispatching and scheduling experience.
• Supporting security service operations, coordinating field technicians, managing service schedules, communicating with customers, or supporting installation or maintenance activities.

Preferred

• Experience with commercial security systems such as access control, CCTV/video surveillance, fire/life-safety, intrusion detection, or related systems.
• Sales or customer-service experience within the security industry.

Responsibilities

• Schedule appointments and dispatch technicians for service and inspections to maximize tech productivity.
• Create work orders, provide status updates to customers, and follow up with technicians.
• Confirm work order completion by reviewing all notes and following up on pending items.
• Complete contract paperwork and QC paperwork.
• Schedule sub-contractor work.
• Work with technicians to ensure all paperwork is completed properly within the designated time.
• Maintain appointment schedules.
• Order, receive, and issue materials and equipment to technicians.
• Complete daily reports.
• Assist in coordinating activities such as scheduling, customer notification, and equipment procurement.
• Conduct physical inventory.
• Act as a liaison between Sales, Project Managers, and technicians.
• Other duties as assigned.

If your background aligns with what we’re looking for, you may receive a call from Ava, our virtual recruiter, for a brief screening conversation. Ava will ask a few questions about your experience and interest in the opportunity.

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