Summary:
This position is a core component of the Family Resource Center, designed to help families identify their strengths, meet their needs, and achieve their goals. It is not a stand-alone task—it operates in collaboration with all other Center staff and is driven by the expressed needs and priorities of the participating parents.
Key Responsibilities:
· MeetswithnewCenterparticipantstofamiliarizethemwiththeCenterandtheservicesavailable and completes all required paperwork.
· EnsuresthatnewfamiliesfeelwelcomedandareintegratedintotheCenterprogramsand activities.
· Providesassistanceandsupportivecounselingtofamiliesasneeded.
· Conductsaggressiveoutreachandrecruitmentactivities.
· Ensuresthatallparticipantfilesarecompleteandaccurateatalltimes.
· Ensurestheconfidentialityofallrecordsandappropriatecommunicationsaboutandwith participants.
· Conductsregularcasemeetingswithallappropriatestafftoassessprogressonparticipantgoals and services.
· Maintainscontactwithkeyindividualsincommunityagenciestofacilitatereferrals;makes referrals as necessary and follows up on all referrals.
· Providesrecruitmentandretentionservices,includinghomevisitstofamilies.
· Providesinformalandformalparentingeducationtofamiliesaddressingspecificdevelopmental needs of their children.
· Facilitatesgroupstooptimizeparticipantself-esteemandpotential.
· WorkswithCenterstafftoensurethatCenterservicesaremeetingparticipantneeds
· ServesasmemberofCentermanagementteamandassuch,providesleadershiptoCenterstaffas requested by Director.
· AttendstrainingsandmeetingsasrequiredbysponsoringagencyandMFN.
General Qualifications/Skills:
· UnderstandandbecommittedtotheoverallphilosophyofFamilySupport.
· Maintainrespectforconfidentialityofinformationdivulgedbyoronbehalfofparticipants.
· Possesstheabilitytorelatetopeopleofdiverseeducational,culturalandeconomicbackgrounds.
· Bewillingandabletodoaggressiveoutreachandrecruitment.
· Modelappropriateinteractionwithyoungchildrenandparents.
· Havetheabilitytoworkindependentlyandasateammemberandleader.
Specific Qualifications/Skills:
· Haveeffectivewrittenandverbalcommunicationskills.
· Haveexcellentplanningandorganizationalskills.
· Haveexcellentservicecoordinationskills.
· Havetheabilitytoestablishandimplementgoals.
· Havetheabilitytoestablishpriorities.
· Beabletomakeassessmentsandappropriatereferrals.
· Haveproblemsolvingskills.
· Havetheabilitytoprovideindividual,familyandgroupcounseling.
· Haveknowledgeofcommunityresourcesandhowtoaccessthemeffectively.
· Beabletoadvocateeffectivelyforfamilies.
· Havetheabilityandwillingnesstomakehomevisits.
Education/Experience:
· Master's degree in Human Services, Human Development or Social Work with two years’ experience providing direct service to families preferred.
· Bachelor’s degree in same fields acceptable with a minimum of four years’ experience.
· Must have experience providing direct service to individuals and experience facilitating groups.
· Familiarity with issues of young parents, infants and toddlers, issues of poverty, and linking with community resources desirable.
· Minimum of one-year direct staff supervision.