Done Right Hood & Fire Safety is a fire safety company servicing the tri-state area, and we're known for giving our customers white-glove service. We want to make sure you're the right person for this role: you'll need great customer service etiquette, know how to talk with customers, and take ownership of solving their issues.
What You'll Do
- Schedule service jobs for our field crews across the tri-state area.
- Coordinate dates and times directly with customers so every visit runs smoothly.
- Use your knowledge of the five boroughs to plan smart, efficient schedules.
- Keep routes and schedules tight, with no wasted time between jobs.
- Deliver friendly, professional customer service on every call.
- Write clear, professional emails to customers and the team.
What We're Looking For
- A background in scheduling, dispatch or service coordination, ideally in cleaning, plumbing, HVAC or another field service business.
- A natural people person who is genuinely comfortable talking with customers on the phone all day and delivering white-glove service on every call and email, backed by strong written communication skills.
- Experience leading a team and balancing several priorities at once.
- A detail-oriented problem solver who can fix scheduling issues on the fly.
- Comfort with CRM and scheduling software, email and spreadsheets. ServiceTrade experience is a big plus.
- Availability to manage evening and overnight schedules and respond to urgent issues.
- High school diploma or equivalent required; college or business coursework is a plus.
Why You'll Love Working Here
- A fun, upbeat workplace: an energetic, close-knit team that works hard, laughs a lot and celebrates wins together.
- Meaningful work: every job you schedule helps protect restaurants, their staff and their customers from kitchen fires.
- Room to grow: strong coordinators can move into senior scheduling, operations or management roles.
- Real rewards: performance incentives and bonuses that recognize great work.
- An established local business: stable, steady work with a Brooklyn company serving hundreds of commercial clients.
- Your work is seen: you'll work directly with leadership, and your ideas actually get used.
What We Offer
- $62,400/year ($1,200/week)
- Performance incentives and bonuses
- Health, dental and vision insurance
- 401(k)
- Paid sick time
- Commuter benefits
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