Tews Company is hiring a Service Coordinator / Service Administrative Assistant to support day-to-day operations in a fast-paced service department environment (similar to an automotive service center). This role is ideal for someone who is detail-oriented, customer-focused, and comfortable coordinating work order documentation and warranty-related administration.
What Youll Do
Monitor the service teams digital communication system for completed technician work orders and confirm required documentation is included
Finalize, process, and close work orders once completion and documentation are verified
Prepare, submit, track, and follow up on warranty claims (including corrections and RMA follow-up)
Maintain organized digital and physical records for work orders, claims, and supporting documents
Manage and respond to daily email communications to keep work moving smoothly
Support the Service Manager with spreadsheets, reporting, and basic data analysis as needed
What Were Looking For (Minimum Qualifications)
High school diploma or GED
13 years of experience in administrative support, customer service, and/or warranty/service operations (heavy equipment preferred; similar industries considered)
Proficiency with Microsoft Office (Excel, Outlook, etc.)
Strong organization, accuracy, and follow-through; ability to juggle multiple priorities