Service Coordinator

Job functions and duties

• Dispatches, schedules, and coordinates the work of Field Technicians daily.
• Prioritizes the need and urgency of service request calls.
• Directly communicates scheduling of all on site work with our customers in advance.
• Responsible for understanding and managing our cost containment in the performance of our PM.
• Agreement portfolio as well as the Demand Service and Projects work.
• Responsible for issuing and accurately entering POs provided to Field Technicians.
• Engages in follow-up communication with our customers to ensure complete customer satisfaction.
• Functions as a constant contact between the field and the office.
• Keeps Field Technicians informed of the status for needed parts or materials to complete assigned tasks.
• Daily reconciles truck inventory.
• Daily completes open work orders to prepare for billing.
• Daily scrubs open work orders to prepare labor for payroll.
• Attends and participates in scheduled weekly / monthly Team Meetings.
• Orders parts and renews contracts.
• Job setup/scheduling/technician time tracking via COINS.
• Processes purchase orders and reconciles purchase order log.
• Maintains an active log of existing service contracts and monthly billings to assist management in revenue forecasting.

Qualifications

• To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill and ability required of a Service Coordinator.

Education and Experience

• At least 5 years of experience in HVAC Service
• 4-year College Degree
• Strong Excel, Microsoft Office skills

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