Position Overview: Service Coordinator Hours:
- Mon – Fri 7:30 am to 5:30 pm
- On-Call After Hours/Weekends Seasonally (Planting/Harvest)
Pay:
- Hourly Wage - Depends On Experience
- Negotiations starting at $20.00
Monthly Sales:
- Monthly bonus if sales goal is met
Annual Year End Bonus:
- Sales/Goal based up to 15% of wages
Benefits:
- Health Insurance Coverage after 60 Days – Employer pays 80% of plan
- Stifel IRA after 1 year – Employer matches contributions up to 3%
- Aflac – discounted coverage offered
Service Coordinator:
Customer Repair Requests- Answer/Respond to all customer repair requests/calls
- Schedule repairs with bay technician/calendar
- Gain approval of repairs recommended on technician estimate
- Coordinate with parts department to ensure required parts for repairs are on-hand/ordered
Internal Repair Requests
- Coordinate internal unit repairs with wholegoods team
- Schedule repairs with bay technician/calendar
- Gain approval of repairs recommended on technician estimate from wholegoods manager
- Coordinate with parts department to ensure required parts for repairs are on-hand/ordered
Warranty Repair Requests
- Answer/Respond to all warranty repair requests
- Schedule repairs with bay technician/calendar
- Review supplier field campaigns & mandatory safety repairs & coordinate repairs
- Review unit warranty end dates and request/adjust scheduling of repairs as necessary
- Coordinate with parts department to ensure required parts for repairs are on-hand/ordered
- Maintain warranty parts return/storage/discard for corporate required time frames
Wash Bay & Lot Maintenance
- Manage part-time wash-bay & lot attendants in alignment with service schedule
- Ensure lot & yard are maintained of weeds, ruts, debris
- Over-see lawn maintenance & grass cutting
Transportation
- Coordinate internal trucking – pick up & delivery of service & sold units
- Coordinate external trucking – pick up & delivery of service & sold units
Service Writer: Work Order Process
- Open work orders as needed
- Maintain Service Priority Report spreadsheet
- Total completed work orders to be finalized/billed out by accounting office
Service Team Leadership: Ensure Technician Backlog Hours
- Solicit and schedule repair jobs per technician to maintain 5-Star tech level
- Solicit and schedule repair jobs to ensure monthly & annual sales goals are achieved
Coordinate On-Call Schedule during Planting/Harvest season Meeting Monthly/Annual Sales Goals
- Ensure all completed work orders are submitted to be closed by month end
- Supply projected sales figures at bi-weekly meetings ensuring goals are met
Education & Training
- Monitor technician training & certification levels
- Schedule technician training & certification
Maintain a Clean and Safe Work Environment
- Lead service team in maintaining a clean workspace
Coordinate Needs with management
- Service tool/equipment needs
- Fleet Management
- Annual Year End Tool Purchase
Service Team L10 Meetings:
- Participate in bi-weekly service L10 Meeting
- Actively participate in the achievement of reaching Monthly/Annual Sales Goals
- Demonstrate & Promote core values of the dealership
- Participate in the development of the CSI Family & Team atmosphere
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