Service Coordinator/Manager

Service Coordinator / Manager
The Advanced Pump Company — Woburn, MA (In Person)


About Us
Advanced Pump is a small, hands-on business based in Woburn, MA. We sell, repair, and install pumps for sewage/septic, industrial, commercial, and municipal applications. We pride ourselves on fast turnaround, practical problem-solving, and long-term customer relationships.


Role Overview
We’re looking for an organized, dependable Service Coordinator/Manager to run our service and repair operation from start to finish. You’ll be the point person between customers, our technicians, and outside vendors, keeping every job on schedule, communicated clearly, and closed out correctly. This is a key role on a small team, ideal for someone who likes ownership and keeping a lot of moving pieces under control.


Responsibilities

• Own the service and repair workflow: intake, scheduling, tracking, and closeout
• Schedule and dispatch technicians and coordinate with outside vendors and machine shops
• Prepare repair quotes and get customer approvals before work begins
• Keep customers updated on job status, timelines, and any changes
• Order parts and coordinate inventory to keep jobs moving
• Maintain accurate service records, work orders, and job history
• Make sure completed work is documented and handed off for invoicing
• Support inside sales as needed: answer calls, quote, and process orders
• Find ways to improve turnaround times, processes, and customer experience

What We’re Looking For

• 2-3+ years in service coordination, dispatching, or scheduling
• Comfortable in a small business where priorities change day to day
• Strong communication and customer service skills, including with technical customers
• Highly organized, detail-oriented, and good at following jobs through to completion
• Self-starter who takes initiative without constant direction
• Experience with service management, work order, or inventory systems is a plus
• Background in pumps, industrial service, wastewater, distribution, or the trades is a plus
• Mechanical, plumbing, and electrical aptitude is a plus

Compensation

• Base salary: $75,000–$85,000, depending on experience
• Performance-based bonus potential
• Room to grow with the business and take on more responsibility

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Growth opportunities

Why This Role
You’ll play a central part in a growing small business, see every side of the operation, and work directly with ownership. Your work will have a visible impact on how we serve customers.


To Apply
Send your resume and a short note about your experience.


Work Location: In person at our Woburn, MA location.