Service Coordinator

Are you organized, detail-oriented, and a natural problem-solver who enjoys helping customers?

Baths R Us is a rapidly growing bathroom remodeling company, and we're looking for a motivated Service Coordinator to join our team!

The ideal candidate thrives in a fast-paced environment, has strong administrative skills, and can confidently manage customer concerns while keeping service operations running smoothly.

Responsibilities

• Manage customer service requests from initial contact through resolution.

• Schedule and coordinate service technicians.

• Communicate with customers regarding appointments, updates, and service concerns.

• Professionally handle and de-escalate challenging customer situations.

• Prepare service packets, work orders, and necessary documentation.

• Order materials and coordinate supplies for service appointments.

• Maintain accurate records and update job statuses in our CRM system.

• Follow up on open service requests to ensure timely resolution.

Qualifications

• Strong administrative, organizational, and multitasking skills.

• Excellent customer service and de-escalation skills.

• Strong problem-solving abilities with a proactive approach to resolving issues.

• Exceptional attention to detail and follow-through.

• Comfortable using CRM systems and Microsoft Office.

• Previous experience in scheduling, service coordination, or home improvement is a plus.

What We Offer

• Competitive pay based on experience.

• Health benefits.

• Paid time off and holidays.

• Growth opportunities within a rapidly expanding company.

• Supportive, team-oriented environment.

If you're a dependable, solutions-focused professional who takes pride in delivering exceptional customer service, we'd love to hear from you!