Service Coordinator

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Service Coordinator

BH Job ID: 5443

SF Job Req ID: 21135

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job title: Service Coordinator

Location: Omaha, NE - Onsite

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

The Service Coordinator supports the Customer Center by coordinating service technicians and delivering responsive customer service to industrial customers with compressed-air equipment. This position schedules preventive maintenance and repairs, communicates service updates, and manages service orders from the initial request through invoicing.

Working closely with Service, Sales, and Operations, the Service Coordinator helps ensure technicians have the parts, information, and scheduling support needed to meet customer needs. This role also supports service inventory, rental equipment, warranty claims, and accurate documentation.

Responsibilities

• Answer incoming service calls and schedule technicians for preventive maintenance and repairs, balancing customer needs, technician availability, and operating efficiency.
• Communicate with customers, technicians, Sales, and management to provide timely updates and resolve service concerns.
• Coordinate technical support and escalate issues to the appropriate resources.
• Generate and follow up on service quotes, identifying additional customer needs and business opportunities.
• Maintain accurate service requests, work orders, purchase orders, and supporting documentation.
• Ensure timely and accurate invoicing.
• Order and receive parts for service jobs, monitor shipping and receiving, and coordinate warranty claims and factory returns.
• Track service inventory and rental equipment, including location, availability, and repair status.
• Follow environmental, health, safety, and operational requirements; support audits and Sarbanes-Oxley compliance.
• Collaborate with teammates and share information to support consistent customer service and efficient operations.

Requirements

• High school diploma or GED.

Core Competencies

• Customer Service: Ability to understand customer needs, respond professionally, and follow through on commitments.
• Organization and Time Management: Ability to manage a high volume of calls, service requests, schedules, and competing priorities.
• Communication: Clear verbal and written communication with customers, technicians, and internal teams.
• Problem Solving: Ability to evaluate service concerns, coordinate solutions, and recognize when to escalate.
• Attention to Detail: Ability to maintain accurate orders, service records, parts information, and invoices.
• Cross-Functional Collaboration: Ability to work with Service, Sales, Operations, and other teams to meet customer needs.
• Initiative and Accountability: Ability to work independently, follow established processes, and complete tasks reliably.
• Adaptability: Ability to respond to schedule changes and shifting customer priorities in a fast-paced environment.

Preferences

• Two to three years of customer service or related experience.
• Associate's or bachelor's degree.
• Customer-facing experience, including part-time work; candidates beginning their careers are encouraged to apply.
• Experience coordinating service appointments, dispatching technicians, processing orders, or supporting parts and inventory operations.
• Familiarity with mechanical or electrical systems.
• Proficiency with Microsoft Office and mobile devices.
• Experience with Salesforce or similar business systems.
• Forklift certification. Certification and training can be provided after hire.

Travel & Work Arrangements/Requirements

• This position is onsite at the local Customer Center five days per week.
• Typical working hours are Monday through Friday, 7:30 a.m.-4:30 p.m. local time.
• Flexibility to work overtime or weekends may be needed based on business requirements.
• Approximately 5%-10% travel may be required, primarily for training. Travel is infrequent, and approved business travel expenses are covered.
• Duties include regular use of hands and fingers, walking, stooping, and kneeling, along with regularly lifting or moving up to 10 pounds and occasionally lifting or moving 40 pounds or more.
• Relocation assistance is not available.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment - as well as for our individual well-being. Our comprehensive benefits package is designed to empower you with the tools and support needed to take charge of your health and future.

Our benefits include healthcare coverage (medical, prescription, dental, and vision), wellness programs, life insurance, a 401(k) plan with company match, paid time off, and an employee stock program, among other offerings. These benefits, combined with our pay transparency and inclusive culture, reflect our commitment to supporting you at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

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What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.