Service Coordinator - USA

Service Coordinator

Company: MasterMover

Location: MasterMover Inc, Charlotte

Company Overview:

MasterMover is a leading provider of innovative material handling solutions. Our electric tug technology helps organisations move heavy loads safely and efficiently, improving workplace productivity and safety.

Our patented products are trusted by leading global brands across multiple industries to enhance operational efficiency and workplace safety. With our global headquarters based in the UK and sales operations in the USA, France and Germany, along with an extended network of sales partners and territory managers, MasterMover continues to grow internationally.

It's an exciting time to join our team and be part of a company focused on innovation, customer success, and continuous improvement.

Position Overview:

As a Service Coordinator, you will act as a central point of contact for customers and service partners, coordinating and progressing service enquiries.

This role focuses on effective case management, cross-functional collaboration, and the timely resolution of service and parts requests. You will play a key role in ensuring customers receive a consistent, high-quality service experience while working closely with teams across the business.

Responsibilities:

• Managing and coordinating service enquiries across the US region
• Logging, tracking, and progressing service cases through CRM systems
• Providing clear updates to customers and internal teams
• Coordinating technical support requests and parts orders
• Working with internal teams including Technical Support, Parts Operations, Engineering, Production, Sales, and Warranty
• Supporting service partners in arranging on-site technician visits and repairs
• Monitoring service cases to ensure timely resolution and customer satisfaction
• Identifying trends, recurring issues, and opportunities for service improvement
• Providing administrative support to the business as required

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