Service Customer Care Representative

The Rosen Automotive Group has proudly served the residents of Illinois and Wisconsin for over 30 years. We are currently seeking dedicated and talented individuals to join our growing team! The goal of our store is to meet the needs and requirements of our customers. To accomplish that goal, we rely on everyone to work together. When we all work together, we have the strength of a family. It is our belief that how we work together is reflected in how we work with our customers. If we treat each other with respect, our customers will feel it, and the essentials of trust and relationship will be there.

Hours 12-6pm M-F and every other Saturday

What We Offer:

• Medical, Dental, Vision
• Paid holidays and vacation
• 401K
• Paid training
• Ongoing development
• Opportunity for career advancement
• Employee Discounts

Job responsibilities include:

• Receive and schedule incoming calls for service appointments.
• Maintain the service appointment scheduling calendar while coordinating with Service Advisors and the Parts / Rental Department.
• Answer customer inquiries via chat, email, and phone.
• Follow up on customer declined services; schedule follow-up appointments for services not performed.
• Proactively contact existing customers to set up required service and/ or recall appointments.
• Follow up with customers on all ordered or back-ordered parts while scheduling for receiving.

Requirements: 

All candidates must manifest the highest level of customer service. Must have strong communication skills and be comfortable working in a fast-paced environment. Must have a basic working knowledge of Windows Office, along with the ability to learn vender programs/portals quickly and efficiently. All candidates must be 18, with a valid driver’s license and an excellent driving record. Must be responsible, dedicated to arriving on time, hard-working, and have the ability to multi-task. Drug testing required.

• Excellent customer service skills, over the phone and in-person.
• Superior communication skills.
• Ability to work a non-traditional schedule.
• Automotive industry experience preferred, but not required.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.