Service Delivery Coordinator

Position Summary

Key Responsibilities

• Coordinate customer orders through intake, picking, packing, quality control, shipping, and final confirmation.
• Review quantities, packaging, labeling, documentation, and shipping details for accuracy and compliance.
• Monitor order status, identify risks or delays, and coordinate timely resolution or escalation.
• Conduct or coordinate quality checks and document service exceptions, quality holds, and corrective actions.
• Partner with warehouse personnel and Project Management to prioritize work and meet customer commitments.
• Provide clear status updates, shipment confirmations, and tracking information.
• Maintain accurate records and recommend process improvements that support quality, efficiency, and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• 2–4+ years of experience in warehouse operations, order fulfillment, logistics, project coordination, or a related field.
• Experience supporting customer accounts in an operational environment preferred.
• Working knowledge of Warehouse Management Systems and basic to intermediate Excel skills.
• Strong organization, communication, problem-solving, and attention to detail.
• Ability to manage multiple priorities, communicate issues early, and coordinate across teams without direct authority.

Schedule and Work Environment