Service Delivery Manager

Job Description

Service Delivery Manager

Others, Uttar Pradesh

Job Summary

To manage application support and maintenance operations to the satisfaction of the customer and meeting the agreed service levels and within the cost budgeted for providing the support.

Key Responsibilities

1. To define and implement clear service level agreements (SLAs) for support operations.

2. Managing Cost of providing service within budgeted levels

3. Ensure process effectiveness and continual service improvement

4. Managing risks and escalating appropriately to Sr Management

5. Co-ordination with onsite track leads and engaging with Customers

6. To guide and coach a team of support specialists, empowering them through trainings and managing their performance.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.