Service Delivery Manager (DFS)

Job Description

Service Delivery Manager (DFS)

| Chennai, Tamil NaduBengaluru, Karnataka

Job Summary

Is responsible for P&L of the engagement, ensuring all escalations are resolved as per agreed norms, provide reports & services as per SOW; and, implement various initiatives takenupfor Profit Improvement Plan.

Key Responsibilities

1. To anchor process improvement/compliance (human error reporting) and other organizational initiatives (automation , Lean IT implementation)

2. To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of margin are met.

3. To guide, manage, develop, engage the team thereby ensuring employee retention

4. To ensure customer engagement / satisfaction and referenceability

5. To ensure upskill/ creation of resources through internal academies/ trainings and growth rotation

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.