Service Delivery Manager / Scrum Master

EUT SDM chapter

POSITION DESCRIPTION

As EUT moves to an Agile methodology, we require an associate to join the team to build this environment and provide Scrum Master(SM)/Service Delivery Manager (SDM) services to chapters within EUT.

The SM/SDM role coaches the Delivery team and the product owner on the Agile process, such as writing useful user stories and managing the backlog. They also work with resources outside Agile squad to remove impediments shielding them from bureaucracy. More importantly, they coach and foster a collaborative culture and ensure the team regularly celebrates success

Responsibilities:

-Remove blockers and obstacles

-Bring together stakeholders for alignment meeting

-Organize training

-Report on squad improvements

-Facilitate retrospective to improve team dynamics

-Setup and help maintain physical or virtual squad room

Skills:

-Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues.

-Excellent communications skills

-Professional ownership of issues

-Good organizational skills

-Ability to plan and prioritize

-Analytical Skills

-Strong sense of commitment and drive towards problem resolution

-Use of initiative and proactive approach to work

-Experience of working in a fast paced, changing environment

-Maturity to be able to execute job functions with minimal guidance

Required Technical skills

-Working knowledge of Jira System

-Understanding of Agile Methodology