Service Design / Builders Call Line Liaison
Primoris Gas Operations, which consist of companies such as Q3 Contracting, ARB, Primoris Distribution Services, Snelson and Pipejacking Trenchless, has over 60 years of experience working in the natural gas distribution industry. Over this time, we have maintained numerous customer relationships spanning more than two decades. Providing a safe environment, quality workmanship, and exceptional value to our customers is the foremost focus of our operations.
Are you dedicated to customer service and looking to be with a company where you can put both your skills and passions to work? If so, look no further than our Service Design / Builders Call Line Liaison position in our Little Canada, MN office!
Primary Responsibilities Include:
- Service Coordination
- Manage and process requests related to OH to UG service conversions, existing service transfers, service relocations and removals
- Coordinate timelines, site readiness, and inspections with internal teams and external partners
- Track service requests through completion, ensuring accurate documentation and timely follow-up
- Customer Interaction
- Serve as the primary liaison between Xcel Energy and external customers, including homeowners and project managers
- Provide clear guidance on construction requirements, service standards, and project status
- Communicate technical information in a customer-friendly manner
- Manage high-volume inbound calls and inquiries while maintaining service quality
- Problem Resolution
- Identify and resolve issues related to construction delays, service design conflicts, permitting or inspection challenges, billing or service application discrepancies
- Interpret and explain company policies, tariffs, and industry regulations
- Escalate complex or high-risk issues appropriately while maintaining ownership through resolution
- Process Improvement & Compliance
- Ensure customer requests comply with Xcel Energy construction standards, Blue Book, applicable safety, regulatory, and permitting requirements
- Identify trends, recurring issues, and opportunities to improve customer experience and operational efficiency
Required Qualifications:
- High school diploma or equivalent (Associate's or Bachelor's degree preferred)
- 2+ years of experience in customer service, utility services, construction coordination, or technical support
- Strong verbal and written communication skills
- Ability to interpret technical documents, construction drawings, or service standards
- Proven ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment
Preferred Qualifications:
- Experience working with gas and/or electric utilities
- Familiarity with construction, permitting, or service installation processes
- Knowledge of Xcel Energy systems, standards, or utility operations
- Experience in service design, process improvement, or contract liaison roles
Key Competencies
- Customer-focused mindset
- Strong problem-solving and decision-making skills
- Attention to detail and accuracy
- Ability to work collaboratively across teams and stakeholders
- Adaptability in a regulated, process-driven environment
Work Environment
- Customer service and call-center based environment
- Primarily desk-based with use of multiple systems and databases
Benefits Include:
- Competitive compensation is paid weekly.
- Best-in-class; Medical, Dental, Vision, and LTD/STD.
- Paid Time Off, Holiday Pay, and Community Service Paid Time Off.
- Growth Opportunities.
- And more
Compensation: $26-$34/ hour (Compensation will depend on qualifications and experience.)
EEO Statement:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.