Service Desk Analyst

Omniscius Consulting

Arlington, VA

Autofill and Review

8 days ago

Job Description

Our client is seeking Service Desk Analysts to provide IT support for a client.

Responsibilities:

Resolve technical issues through various communication channels.
Install, maintain, and troubleshoot IT hardware and software.
Document and manage customer requests using ticketing systems.
Provide exceptional customer service and technical support.

Qualifications:

Bachelor’s Degree or equivalent.
2-5 years of IT support experience.
Strong troubleshooting, problem-solving, and customer service skills.
Active DoD Secret Clearance.
When joining, you must possess an IAT level II certification in ACTIVE status:
- CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND or SSCP

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Numbers & Facts

Location

Arlington, VA

Skills

Analysis Skillsunmatched
CCNA - Cisco Certified Network Associateunmatched
CompTIA Security+unmatched
Computer Network Defense (CND)unmatched
Customer Support/Serviceunmatched
GSEC - GIAC Security Essentials Certificationunmatched
IAT - Information Assurance Technicalunmatched
Identify Issuesunmatched
Information Systems/Technology IS/IT Administrationunmatched
Information Technology Softwareunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
SSCP - Systems Security Certified Practitionerunmatched
Technical Supportunmatched

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