Title:Service Desk AnalystSalary*:$40,000 - $55,000*Dependent upon qualificationsThis position requires U. S. citizenship and the ability to successfully pass an in-depth background check screening.Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership, and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in these meaningful health and welfare benefits: Excellent health benefits from BCBSSmile brighter with Ameritas dental benefitsSee into the future with our luxurious VSP vision benefitsPrepare for the long-haul courtesy of our 401k with company matching10 days' vacation, 7 days sick timeBonuses and salary increase potential via our certifications planWe do cool work here, defying expectations by simply being who we are - each of us makes an impact.Essential Functions:IT support relating to technical issues involving Microsoft's core business applications and operating systemsMonitoring and support of Azure BackupsManagement of Exchange Online, SharePoint Online, Teams, OneDrive for Business, Cloud App Security, Intune, and Azure Active DirectoryBasic technical support at the network level: WAN and LAN connectivity, routers, firewalls, Wi-Fi, and securityBasic remote access solution support: IPSEC & SSL VPN, Remote Desktop Services, etc.Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service ticketsConsistently documenting changes and updates to client environmentsCommunication with clients as required; keeping them informed of incident progress, notifying them of impending changes, and agreed outagesAdditional responsibilities include, but are not limited to:Resolute dedication to unparalleled customer service.Fast turnaround of client requests.Ability to work in a team and communicate effectively.Ensure requests are routed to the proper resource in order to be resolved quickly and efficientlyEscalate service requests appropriatelyResponsible for entering all time and expenses as they occurContinuous education, expansion, and refinement of technical knowledge, and credibility through industry standard certificationsEnhancing customer relationsInterpret and discuss information with others and regularly provide and recommend actions involving complex issuesDemonstrate professional attitude with client over the phone, on-site, and through emails to resolve all client requests/questionsOther duties as assignedRequirementsAssociates or bachelor's degree in computer science or MIS from a reputable institute OR two (2) years of IT or related experience. Special preference for service desk/desk-side support.CompTIA Security+ CertificationCandidate must be open to any shift, on-call rotations, and potential weekend work to support a 24/7 operation.Office 365 AdministrationWindows 10/11 AdministrationIncredible customer service skillsAbility to work independently and a strong desire for personal and professional developmentAbility to identify and evaluate trends in industry best practices and policiesAll candidates MUST BE a U.S. citizen with the ability to pass an extensive background check. Proof of citizenship and eligibility to work must be provided immediately upon hire. Failure to provide required documents will be cause for termination of employment until such time that the documents are provided.Optional / DesiredNetwork+ CertificationConnectWise and Kaseya KnowledgeWindows Server 2008R2, 2012R2, 2016 AdministrationVirtualization technologies: primarily Microsoft and VMWare VCP and/or Cisco CCNANetwork technologies such as TCP/IP, firewalls, SSL VPN appliances, and IPSEC tunnelingMicrosoft MCSESummit 7 Systems is an equal opportunity/ affirmative action employer and an alcohol and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Summit 7 Systems requires background checks. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.