EPIC (Module) Analyst TSR Consulting
New York, New York12 days agoRemote
- $95–$98 Per Hour
- Temporary
- Contractor
- Full-time
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Skills
- Analysis Skillsunmatched
- Apple iPadunmatched
- Apple iPhoneunmatched
- Calendar Managementunmatched
- Cisco Network Systemsunmatched
- Cisco Unified MeetingPlaceunmatched
- Communication Skillsunmatched
- Conference Managementunmatched
- Customer Support/Serviceunmatched
- Desktop PCunmatched
- Help Deskunmatched
- IBM Maximo Asset Managementunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Interpersonal Skillsunmatched
- Jabberunmatched
- Laptop Hardwareunmatched
- Laptop PCunmatched
- Microsoft Active Directoryunmatched
- Microsoft Officeunmatched
- Microsoft Outlookunmatched
- Microsoft Remote Desktop Services (fka Terminal Services)unmatched
- Microsoft Windows Operating Systemunmatched
- Network Supportunmatched
- Presentation/Verbal Skillsunmatched
- Printersunmatched
- SAPunmatched
- Software Installationunmatched
- Software Upgradesunmatched
- Systems Administration/Managementunmatched
- Technical Supportunmatched
- VPN (Virtual Private Network)unmatched
- Videoconferencingunmatched
- Writing Skillsunmatched
Description
Job Details:
Job Title: Service Desk Analyst
Location: White Plains, NY
Duration: 12+ Months
Pay Range: $35.00 to $38.00
Project Overview:
Job Functions & Responsibilities:
Skills:
Education & Certifications:
Job Title: Service Desk Analyst
Location: White Plains, NY
Duration: 12+ Months
Pay Range: $35.00 to $38.00
Project Overview:
- This role will field incoming Help Desk requests from end users via both telephone and e-mail in a courteous/professional manner.
- Document all pertinent end user information.
- Resolve computer issues on impact. Escalate calls to appropriate support groups in IT.
- Support the distribution of RSA Key Fobs, Iron Key Devices, assist customers scheduling video conferences, password resets, software installations, etc. during work and extended hours.
Job Functions & Responsibilities:
- Field incoming help desk requests and incidents from end users via both telephone and e-mail in a courteous/professional manner.
- Access the Footprints ticketing system to create or resolve tickets • Ability to RDP into a machine to fix an issue.
- Preform password resets.
- Resolve any VPN access issues.
- Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications.
- Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network)
Skills:
- Remote phone support.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Ability to absorb and retain information quickly.
- Ability work independently with minimal supervision.
- Sitting for extended periods of time.
- General Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers) Software application required to support.
- Windows 10.
- MS Office (versions 2016/O365).
- MS Outlook (versions 2013/16/ O365).
- Intune & Webmail.
- Cisco Jabber / Meeting Place.
- Active Directory / Active Roles / Quest Password Manager.
- SAP & Maximo – password unlock\resets.
- Enterprise\departmental applications specific to organization.
- Periodically support other IT Groups as needed
Education & Certifications:
- Associate degree in Information Systems; 4-year college degree is preferred.
- Minimum 4 years prior demonstrated experience.
Numbers & Facts
| Location | White Plains, NY |
| Industry | Staffing/Employment Agencies |
| Salary | $35–$38 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
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