Service Desk Associate (Fort Worth, TX)

Paladin Consulting is currently hiring a Service Desk Associate to join our team working onsite at our client's office located in Fort Worth, TX. 

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Service Desk Associate
Work Location: Fort Worth, TX
Duration: 6 month contract with option to extend 
Education/Experience Required: High School Diploma or GED

Job Description & Responsibilities: 

• Provide front-line primary technical support to all end users, including employees and contractors, addressing various technical issues related to hardware, software, and peripherals.
• Offer basic technical support for password resets, VPN, Citrix, telephone, mobile devices, security, and LAN/WAN connectivity.
• Document and resolve service tickets in a courteous, timely, and effective manner.
• Manage requests through multiple channels such as telephone, walk-ins, voicemail, self-service portal, and chat.
• Maintain high customer service standards by providing proactive updates and fostering professional relationships with IT teams, stakeholders, and executives.
• Take ownership of the IT knowledge base by documenting all Service Desk processes and procedures, ensuring it remains a valuable resource for the team.
• Identify opportunities for improvement by proposing new workarounds, solutions, and process enhancements to boost the Service Desk's efficiency, quality, and effectiveness.
• Act as the primary contact for user issues, overseeing the full lifecycle of a service ticket, including accurate documentation, timely resolution, and proactive communication.

Skills & Qualifications: 

• Required Education: High School Diploma or GED.

For more information or to view other opportunities, visit us at www.paladininc.com.