Benefits:- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
ABOUT OUR SCHOOL
Each Paul Mitchell school is independently owned and operated and committed to providing a high-quality educational experience. We support Future Professionals, our students, in developing strong technical skills, creativity, professionalism, and a sense of community. Our programs in cosmetology and other state-approved disciplines prepare students to achieve state licensure and pursue their career goals in a collaborative, inclusive, and student-centered learning environment.
JOB SUMMARY
The Guest Experience Team Member supports a smooth, welcoming, and efficient guest experience in the clinic. This role provides front-of-house support, assists with guest flow and service execution, and helps maintain a guest-ready environment that reflects PMTS brand and service standards. This position does not provide instruction, evaluate Future Professional skills, or enforce academic or sanitation compliance.
ESSENTIAL FUNCTIONS- Welcome and assist guests in person and by phone in a professional and friendly manner.
- Support guest check-in, service flow, and check-out using approved scheduling and point-of-sale systems.
- Assist with guest flow and service transitions in coordination with clinic and education teams.
- Maintain accurate guest records and documentation in school systems.
- Support Future Professionals during guest services by assisting with non-instructional service flow needs.
- Maintain organization, cleanliness, and presentation of guest-facing areas, including retail and experience desk spaces.
- Escalate guest concerns, service delays, or operational issues to appropriate leadership.
- Support opening and closing procedures as assigned.
- Ensure retail products are stocked and displays remain clean and orderly.
- Follow all school policies related to professionalism, confidentiality, safety, and sanitation.
REQUIREMENTS
Education, Licensure, and Experience:
- High school diploma or equivalent required
- Prior experience in customer service, front desk, hospitality, or service-based environments preferred
Knowledge, Skills, and Abilities:
- Ability to provide consistent, professional guest service
- Strong oral and written communication and interpersonal skills
- Ability to follow established procedures and escalate issues appropriately
- Basic proficiency with scheduling systems, point-of-sale tools, and office technology
- Ability to maintain composure in a fast-paced environment