Job Description
This position is on-site 5 days a week in Arlington, VA
PRIMARY PURPOSECNA's internship program allows interns to be part of a team to learn specific skills and assist with the completion of various projects during their time at CNA. Some of the business operations divisions / teams include Chief Information Office (CIO), Chief Finance Office (CFO), People Operations (POP / HR), Research Publications Group (RPG), Legal, Communications, Strategic Initiatives (SIN), and Project Administration Group (PAG).
CNA is hiring for an IT Service Desk Intern. The IT Service Desk Internship at CNA offers a unique opportunity for individuals with a blend of technical acumen and writing skills to contribute to the efficiency of our IT operations. This intern will be responsible for providing first-level support to internal users, addressing technical queries, and troubleshooting issues. This role is ideal for those looking to apply their knowledge in a practical setting while gaining experience in drafting and refining Standard Operating Procedures (SOPs) for IT service delivery.
CNA fosters an inclusive culture that values diverse backgrounds and perspectives. Our flexible and engaging work environment encourages iterative and creative collaboration at every stage of the problem solving process. Our employees are committed to helping clients develop effective solutions to better manage their programs through scientific, data-driven approaches. We are looking for creative and innovative individuals to help carry out our mission.
JOB DESCRIPTION AND/OR DUTIES
Provide support to internal stakeholders in support of overall project goals, objectives, and deliverables.Conduct research for assigned projects.Assist in analyzing data gathered in support of a project.Provide general communications support to the team.Provide targeted logistical support as necessary (scheduling, note taking).Provide excellent customer support.Perform other general duties as assigned.
JOB REQUIREMENTS
Education: Must be in junior or final year of bachelor's degree at the start of the internship, or enrollment in a graduate program (field of study of Information Technology, Computer Science, Cybersecurity, Information. Preferred Security Plus certification.Experience: Undergraduate level coursework and experience preferred.Skills: Must have experience with Microsoft Office (Word, Excel, PowerPoint); good interpersonal and oral and written communication skills; critical thinking and organizational skills
Numbers & Facts
| Location | Arlington, VA |
| Industry | Other/Not Classified |
| Company Size | 100 to 499 employees |
| Year Founded | 1940 |
| Website | https://www.cna.org/ |
About Company
CNA's approach to research is a modern iteration of the Newtonian principle that complex, dynamic processes are best understood through direct observation of events and people.
That was the methodology CNA analysts first applied in the 1940s when they pioneered the field of operations research by helping the Navy address the German U-boat threat. Not content to study the problem from afar, this small group of MIT scientists insisted on deploying with Navy forces in order to observe operations and collect the data needed for meaningful analyses. Their groundbreaking work, and the anti-submarine warfare equations it produced, set a standard for operations research methods that CNA has maintained for 75 years.
Today, with more than 500 professionals at our headquarters and 50 researchers in the field, CNA still takes a multi-disciplinary, real-world approach to our work. On-site analysts carefully observe all aspects of a process—people, decisions, actions, consequences—and then collaborate with a headquarters-based research team to assess data and arrive at findings.
CNA's objective, empirical research and analysis helps decision makers develop sound policies, make better-informed decisions, and manage programs more effectively. Our work, which in its early decades focused solely on defense-related matters, has grown to include investigation and analysis of a broad range of national security, defense, and public interest issues including education, homeland security and air traffic management. Through our Center for Naval Analyses and Institute for Public Research, we provide public-sector organizations with the tools they need to tackle the complex challenges of making government more efficient and keeping our country safe and strong.
Skills
- 1st Level Supportunmatched
- Business Operationsunmatched
- Communication Skillsunmatched
- CompTIA Security+unmatched
- Computer Scienceunmatched
- Customer Support/Serviceunmatched
- Data Analysisunmatched
- Data Collectionunmatched
- Diversityunmatched
- Financeunmatched
- Head of Financeunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Information/Data Security (InfoSec)unmatched
- Internet Securityunmatched
- Interpersonal Skillsunmatched
- Legalunmatched
- Microsoft Excelunmatched
- Microsoft Officeunmatched
- Microsoft PowerPointunmatched
- Microsoft Wordunmatched
- Organizational Skillsunmatched
- POP (Post Office Protocol)unmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Project/Program Managementunmatched
- Publicationsunmatched
- RPG Programming Languageunmatched
- Research Skillsunmatched
- Service Deliveryunmatched
- Standard Operating Procedures (SOP)unmatched
- Strategic Planningunmatched
- Technical Supportunmatched
- Technical Writingunmatched
- Writing Skillsunmatched
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder