IDR is seeking a Service Desk to join one of our top clients for an opportunity in Nashville, TN. This role involves providing front-line IT support within a government or enterprise environment, assisting users with hardware, software, and network troubleshooting. The position offers a long-term contract with on-site presence required five days a week, supporting a team with diverse technical and customer service needs.
Position Overview for the Service Desk:
- Provide tier 1 IT support to end users, resolving hardware, software, and network issues
- Handle a high volume of support calls and tickets, primarily via ServiceNow
- Support mobile device management, including iPhones and iPads, along with basic account management in Active Directory
- Assist with video conferencing setup and troubleshooting using Cisco WebEx, MS Teams, and Cisco Presence solutions
- Support VPN, network connectivity issues, and remote access for users
Requirements for the Service Desk:
- IT Call Center experience preferred
- Ability to handle call volume of up to 30 calls per day
- Experience with Ticketing systems such as ServiceNow or similar software
- Knowledge of Active Directory and basic network troubleshooting (VPN, Wi-Fi, LTE)
- Strong people skills, with a focus on providing empathetic customer service and support in stressful situations
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.