Service Desk Support Associate

Sparks Group has partnered with a non-profit organization to find a Service Desk Support Associate. This is a contract role with a hybrid schedule: 3 days per week onsite. US Citizenship is a must due to federal
government requirement. Your career development starts here! Employees are climbing the ladder into other IT divisions throughout the organization. 

• Provide day-to-day support with Windows 10, Mac OS & OSX, MS Office (primarily Outlook), LAN, VPN, remote devices, hardware, peripherals, and other technologies
• Follow the defined SOP for incidents, ticket documentation, escalation, notification, and resolution
• Guide employees in using their tools and information infrastructure effectively
• Collaborate with other Service Desk employees on problems, processes and procedures, special projects, etc. 

• High School diploma or equivalent, plus 1 year of relevant work experience
• OUTSTANDING customer service skills / communication skills
• Experience working in a corporate technical help desk environment
• Proficient at solving problems with Windows 10, Mac OS & OSX, MS Office applications, mobile and remote access services
• Excellent troubleshooting skills
• Excellent communication and customer service skills
• Certification: CompTIA A+, HDI, ITIL desired

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This job is Hybrid Remote.

Pay Range: Hourly $25.00 to $28.00

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.