Service Desk Technician

Are you ready to grow as a Service Desk Technician? Antero Technology Services is looking for a proactive person with a TS/SCI clearance (or the ability to obtain one) to join our Enterprise Service Support Team. Your team supports 55,000 global customers with mission critical services. You’ll bring your technical experiences in Active Directory services, software/hardware troubleshooting, PKI, network support, and knowledge management. You’re energized by a teamwork environment and you’ll seek out opportunities for collaborating with your peers. You’ll quickly grow your skills in preparation for higher level IT positions including system administration, networking, cybersecurity, and cloud architecture.

Your Place in Our Team

We’re a small business which means you make a big difference with our team. We offer full company-paid health plans, time off, retirement, and other financial benefits. Our culture thrives on learning, and our professional growth program helps pay for your advancement.  We encourage leadership growth too, and we’ll help you build and lead a team of your own.

What you’ll be doing

• The Service Support Center is staffed 24x365; you might support either Days, Swings, or Nights
• Actively participate in a collaborative team environment, trading knowledge with teammates
• Resolve technical problems and answer questions by telephone, chat, or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
• Follow up with customers to ensure that issues have been resolved
• Document incident statuses and solutions in incident management database tools
• Develop internal tools to automate repetitive tasks through scripting
• Engage customers, peers, and support teams with polite and customer-friendly service support for problem resolution

What you’ll need to have

• TS/SCI with CI Poly, or willingness and ability to be cleared
• 8570 IAT Level II Certification (typically Security+)
  • And one of the following: A+, HDI, ITIL Foundations, Microsoft 365
• Ability to work overtime per operational needs
• High School+3 years; Bachelor’s+0
• Experience supporting moderately complex service desk inquiries regarding computer hardware, software, Active Directory, accounts, permissions, and peripherals
• Experience using a problem management database to log and track issues, maintain historical records, and related problem documentation

Strengths you’ll bring to our team

• Passion for learning and professional growth
• Eagerness to help customers, peers, and juniors
• Taking ownership to do the right things right
• Building trust by delivering results that make a difference
• Comfortable communicating good news, bad news, challenging opinions, and innovative ideas