Service Desk Technician

Titusville, FL

Full-time

8 days ago

Job Description

Department:
Information Systems/IT

Schedule/Status:
Varies; Full-Time

Standard Hours/Week:
40

Location:
Titusville

General Description:
The Service Desk Technician is responsible for demonstrating Parrish Healthcare’s Culture of Choice®, providing technical support and troubleshooting assistance to end-users. The Service Desk Technician serves as the primary point of contact for all service desk inquiries. This is a crucial role in ensuring the smooth operation of our organization's IT systems and delivering excellent customer service. The Service Desk Technician is primarily located at Parrish Medical Center but may respond to remote locations if needed.
The position shall exemplify the desired Culture of Choice® and philosophies of Parrish Healthcare.

Key Responsibilities:

Follow service desk procedures, create knowledge base articles, and apply documented standards for consistent and efficient problem-solving.
Ability to craft non-standardized approaches when standards cannot be applied.
Stay current with emerging technologies and trends in the IT industry.
Respond to incoming service requests via phone, email, or in-person, providing prompt and efficient resolutions.
Serve as an entry point for resolving technical issues, working closely with other IT teams to facilitate timely resolution.
Educate end-users to operate hardware/software effectively and in line with industry best practices.
Diagnose and resolve hardware and software issues, including but not limited to desktops, laptops, printers, mobile devices, and operating systems.
Install, configure, and maintain computer systems, peripherals, and software applications.
Evaluate software and hardware functionality in relation to user needs.
Create and update technical documentation, including user guides, knowledge base articles, and FAQs.
Train users on software and hardware on-site or in classroom training.
Collaborate with other IT teams to ensure seamless integration and coordination of service desk activities with broader IT initiatives.
Foster a customer-centric culture within the service desk team, promoting excellent customer service and effective communication.
Conduct office automation feasibility studies, including workflow analysis, and suggest performance improvement initiatives to reduce time to resolution.
Provide feedback to Service Desk Lead regarding over/under allocation of resources.
Knows fire, disaster and safety procedures and regulations as it pertains to the work area.
Performs similar or related duties as assigned.

Requirements:

Formal Education:

High School diploma or GED required.

Work Experience:

1 year to < 2 years

Required Licenses, Certifications, Registrations:

AHCA fingerprint clearance required.
- For additional information, please refer to: https://info.flclearinghouse.com
Valid Driver License is required with no history of incidents within the last 3 years.
1 of the following are required within one (1) year of employment:
- CompTIA [CompTIA A+,
- CompTIA Network+,
- CompTIA Server+,
- CompTIA Security+]

Full Time Benefits:
Eligible to participate in a number of PMC-sponsored benefits, including:

Annual Accrual of 152 Personal Leave Bank (PLB) Hours
Health, Dental and Vision Insurance
403(b) Retirement Program
Tuition Reimbursement/Educational Assistance
EAP, Flex Spending, Accident, Critical and Other Applicable Benefits

Numbers & Facts

Location	Titusville, FL
Job Type	Full-time

Skills

Automationunmatched
Best Practicesunmatched
Communication Skillsunmatched
CompTIA A+unmatched
CompTIA Network+unmatched
CompTIA Security+unmatched
CompTIA Server+unmatched
Computer Maintenanceunmatched
Computer Systemsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Desktop PCunmatched
Driver's Licenseunmatched
Feasibility Analysisunmatched
Flexible Spending Accountsunmatched
Frequently Asked Questions (FAQ)unmatched
Hardware Evaluationunmatched
Healthcareunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Knowledge Baseunmatched
Laptop PCunmatched
Maintenance Servicesunmatched
Mobile Devicesunmatched
Mobile Operating Systemunmatched
Performance Managementunmatched
Peripheral Hardwareunmatched
Printersunmatched
Problem Solving Skillsunmatched
Regulationsunmatched
Resource Managementunmatched
Safety Processunmatched
Software Evaluationunmatched
Systems Administration/Managementunmatched
Systems Maintenanceunmatched
Technical Supportunmatched
Technical Writingunmatched
Time Managementunmatched
Tuition Reimbursementunmatched
User Documentationunmatched
Vision Planunmatched
Workflow Analysisunmatched

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