Billing, Calendar Management, Communication Skills, Cost Estimates, Cross-Functional, Customer Support/Service, Detail Oriented, Documentation, Maintenance Services, Massage Therapy, Multitasking, Organizational Skills, Payment Processing, Presentation/Verbal Skills, Problem Solving Skills, Psychiatry and Mental Health, Reporting Dashboards, Salesforce.com, Service Delivery, Telecommunications, Time Management, Writing Skills
Overview of the Role
We’re looking for a Service Dispatch Coordinator to join our Customer Support team. In this role, you’ll source and coordinate technicians, manage service requests, and ensure timely, accurate, and high-quality support delivery.
What You’ll Do
- Coordinate technician support for service and trouble calls as escalated by the support team
- Source and evaluate technicians based on availability, proximity, and cost to ensure efficient service delivery
- Communicate with technicians and customers to schedule service calls and obtain required approvals
- Issue work orders, send scheduling confirmations, and provide reminder communications to technicians
- Track technician arrival, job progress, and completion status; follow up on unresolved issues
- Maintain accurate and up-to-date records in Salesforce, including dispatch notes, project stages, labor estimates, and job costs
- Update project statuses and ensure all required documentation, including work orders and invoices, is collected and complete
- Support payment processing and ensure proper authorization when required
- Monitor dispatch dashboards to identify outstanding items and drive project closure or escalation
- Coordinate internal technician schedules, including maintaining calendars and tracking labor hours for reporting
- Support internal communication by providing updates on scheduled work, including after-hours or weekend coverage
- Assist with reporting, documentation, and administrative tracking related to service operations
- Collaborate with cross-functional teams to ensure alignment on scheduling, service scope, and timelines
- Perform additional duties as assigned
What You Bring
- Must Haves
- 1–2 years of experience in customer service, dispatch coordination, or a similar role
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Excellent written and verbal communication skills with professional etiquette
- Detail-oriented with strong follow-up and problem-solving abilities
- Experience with Salesforce preferred
- Ability to work effectively in a fast-paced environment
- Nice-to-Have
- Basic understanding of network, video, or telecommunications systems
- Experience with scheduling tools, calendars, and route optimization
- Familiarity with cost awareness when selecting resources
Why You’ll Love It Here
- Compensation starting at $18.00/hr, DOE
- Brand-new office in Midvale, stocked kitchen, onsite gym & Peloton
- Wellness perks including an onsite masseuse and mental health support
- Robust benefits package: medical, dental, vision, pet insurance, 401(k) match
- A culture that values innovation, growth, and having fun while doing it
Who We Are
We’re revolutionizing hospitality tech, offering everything from DIRECTV and Wi-Fi to video surveillance and energy management. Named a Top Workplace and one of the Fastest Growing Companies in Utah, we’re proud of our people-first culture and commitment to innovation. If you're ready to grow your career in a company that values excellence, join us in shaping the future of hospitality technology.
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Groove Technology Solutions