NEW HIRE RATE!!! Position is responsible for administrative duties to include billing, handling all incoming service calls from both guest and team members, scheduling and reconciling work orders, dispatching service techs, ordering and receiving parts and stock for the warehouse and performing other duties as assigned.
Essential Functions
Answer calls in a professional and timely manner and respond accordingly.
Enter all service work orders into the property management system timely and accurately
Dispatch all service work orders to the appropriate field worker efficiently
Monitor open work orders and assure timely completion.
Assist with and support all process improvement efforts
Foster team spirit through feedback and positive reinforcement to team members
Assists with cleaning duties when needed
Makes recommendations to improve service and ensure more efficient operation
Effectively resolve quality issues with guests/owners.
Follow up with owners, guests and internal departments in a timely manner that is beneficial to both the guests and the company
Perform other duties, functions, or tasks as assigned.
Required Skills:
Must have computer skills that include Microsoft Word, Excel and the ability to learn new programs.
Must possess excellent customer service skills.
Must possess excellent communication skills, both oral and written.
Must be self-motivated to handle guest, owner or team member issues.
Must be able to sit at a computer/phone for entire shift.
Must have excellent organizational skills.
Must be able to work varied shifts as needed including nights and weekends.
Physical Requirements
Must be able to sit and work on computer/phone entire shift
Must be able to move/lift up to 15 pounds as needed
Must be able to assist with housekeeping duties if needed
Numbers & Facts
Location
Gulf Shores, AL
Job Type
Full-time
Skills
Administrative Skillsunmatched
Billingunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Health Insuranceunmatched
Housekeeping/Cleaningunmatched
Maintenance Servicesunmatched
Microsoft Excelunmatched
Microsoft Wordunmatched
Operational Strategyunmatched
Operations Managementunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Property Managementunmatched
Shipping/Receivingunmatched
Telephone Skillsunmatched
Time Managementunmatched
Training/Teachingunmatched
Vision Planunmatched
Warehousingunmatched
Writing Skillsunmatched
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