Service Dispatcher / Customer Service Coordinator

THE Water Heater Company | Full-Time, On-Site | Los Angeles County, CA | $26–$30 per hour

KEEP THE DAY MOVING. TAKE CARE OF PEOPLE. OWN THE DISPATCH BOARD.

You know a smooth service day doesn't happen by accident.

It takes someone who can keep the schedule organized, communicate clearly, and adjust when a technician runs behind or an urgent customer call changes the plan.

You're the person who sees the moving pieces, stays calm, and figures out what needs to happen next. You take pride in helping customers feel heard and making sure the team has the information they need.

At THE Water Heater Company, we're looking for someone who brings that experience to the table.

Customer service matters here. A solid foundation in dispatching is our priority.

THE ROLE

You'll help coordinate the day from the office—answering customer calls, scheduling appointments, and dispatching technicians.

You'll keep customers informed, technicians updated, and appointment details accurate. When plans change, you'll help organize the next steps and make sure everyone knows what's happening.

Your day will include:

Answering customer calls and gathering clear, accurate service details

Scheduling appointments and maintaining an organized service calendar

Dispatching technicians and coordinating appointment changes

Adjusting schedules when jobs run long or urgent requests come in

Keeping customers informed about arrival times, delays, and next steps

Working with the field team to keep service running smoothly

Maintaining accurate customer notes and appointment information

WHAT YOU'LL EARN

$26–$30 per hour, depending on experience.

We're looking for someone who already understands dispatch coordination and can bring that experience into the role.

SCHEDULE

Full-time and on-site, with flexible availability and regular weekend work required.

Our customers need reliable service, and our field team needs reliable coordination. You should be comfortable working weekends as a regular part of your schedule.

WHO WE'RE LOOKING FOR

You're our person if:

You bring previous dispatching experience and understand how to coordinate a busy schedule

You communicate clearly with customers and field teams

You keep details organized while managing multiple priorities

You can adjust when schedules change and follow through on the next steps

You handle customer concerns with patience and professionalism

You take ownership of your work and keep people informed

You have experience in the trades, home services, or another service-based industry—a plus, but not essential with strong dispatching experience

You can work full-time, on-site, with flexible availability and regular weekends

This role is best suited to someone with an established dispatching foundation.

If your background is outside home services, we still want to hear from you. Your ability to coordinate people, appointments, and changing priorities matters.

ABOUT THE WATER HEATER COMPANY

Founded by Anthony and Gonzo with one mission: raise the standard in the plumbing industry. For clients and for the people doing the work.

Today, we're a growing team built on accountability, high standards, and continuous improvement.

That standard extends to the office. Every customer conversation, appointment, and dispatch decision helps shape the service we deliver across Southern California.

READY TO KEEP OUR TEAM MOVING?

If you bring dispatching experience, take pride in helping customers, and enjoy keeping a busy day organized, we want to hear from you.

Apply now to join THE Water Heater Company as our Service Dispatcher / Customer Service Coordinator in Los Angeles County, CA.