Service DispatcherPay: $20.00 - $26.00 per hourSchedule: Monday–Friday, 8:00 AM–5:00 PMField Plumbing & Heating is a third-generation, family-owned company that has served the community for more than 60 years. We're looking for a Service Dispatcher who can keep technicians' days organized while making sure customers feel informed and cared for.You'll be the connection between customers, the office, and our field team. If you enjoy solving scheduling puzzles, staying calm when plans change, and keeping a busy day on track, this could be a great fit.What We OfferMedical, dental, and vision coverage, with the company paying 75% of premiums for employees and dependents401(k) with up to a 4% company matchPaid vacation, sick leave, and holidaysFull-time, year-round workA supportive team and opportunities to grow with an established companyWhat You'll DoSchedule service calls based on technician availability, location, and skillsAdjust routes and appointments as urgent calls or other changes come upKeep customers updated on appointment times and technician arrivalsCommunicate schedule changes and job details to the field teamAnswer incoming calls and help customers with questions and service requestsMaintain accurate customer information, schedules, and work ordersWork with the office and technicians to help each day run smoothlyWhat You'll BringAt least 2 years of customer service experienceExperience managing a high volume of calls on a multi-line phone systemStrong organization, communication, and problem-solving skillsConfidence using computers and scheduling softwareThe ability to prioritize quickly and stay detail-oriented during a busy dayDispatching or scheduling experience is a plus, especially in plumbing, HVAC, construction, or home services. Familiarity with ServiceTitan and local service routes is also helpful.Candidates will be required to pass a background check and drug screening upon being given a conditional offer of employment