SERVICE DISPATCHER
Job Type: Full-Time
Experience: Required
Earnings: Most Competitive Compensation Package in the Area
Work Schedule: Variable
This is not a remote position.
Drug-free workplace
Must be willing to submit to a Pre-Employment Background Check, Motor Vehicle Report Review & Drug Screen
Key Responsibilities:
Assign repair orders to technicians based on skill level, efficiency, and availability
Monitor shop workflow and technician productivity to maintain an even, efficient workload
Communicate effectively with Service Advisors, Technicians, and the Parts Department
Review repair orders for accuracy, completeness, and proper MPI/video documentation
Track vehicle status and provide updates to advisors on progress or delays
Assist with quality control and time management on shop repairs
Maintain a clean and organized dispatch area
Support leadership in achieving departmental goals for productivity, CSI, and efficiency
Qualifications:
Prior technician experience or extensive automotive repair knowledge is required
Proven ability to manage shop workflow and prioritize repairs
Strong communication, organization, and multitasking skills
Knowledge of warranty procedures and repair order documentation
Familiarity with CDK or similar DMS software preferred
Positive attitude, team-player mindset, and attention to detail
What We Offer:
Competitive pay based on experience
PPO Medical ,Dental, & Vision insurance options after 30 days
- Employer Paid Life Insurance
- Employee Assistance Program
- Supplemental Benefit Insurance, including Short-Term & Long-Term Disability Insurance
- 401(k) with Employer Match
- On Demand Pay Program
- Paid Time Off
- Employee Discounts
- Paid time off and holidays
Career growth opportunities within Werner Automotive Group
Supportive management and a family-like team atmosphere
Schedule:
Full-time | Monday–Friday with occasional Saturday rotation
EEOC STATEMENT
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.