Service Dispatcher

Service Dispatcher

Shearer Heating A/C and Refrigeration

Location: Washington, PA Schedule: Monday-Friday, 8:00 AM-4:30 PM Pay: $25.00-$27.00 per hour + up to $400/month in performance bonuses

Why You'll Want to Work Here

Since 1948, our company has proudly served as the reliable provider of heating, air conditioning, and refrigeration services for both residential and light commercial clients in the Washington, PA area. Established by Dick and Eva Shearer, we are recognized for our integrity and dependability. Our committed team is dedicated to delivering cost-effective, energy-efficient, and environmentally friendly solutions to our customers.

We believe employees should be treated like people, not numbers.

Our team works hard toward a common goal, supports one another, and understands that everyone plays an important role in the company's success. We are also a technology-minded organization and continually invest in tools and systems that help our employees work more efficiently.

We make a point to recognize our team, too. Employees receive a birthday card and gift card to a local restaurant, and each year we celebrate together at our company Christmas party, where bonuses are given to the team.

If you're looking for a stable opportunity where your work matters, your contribution is appreciated, and you can be part of a strong team, we'd like to hear from you.

Are you an experienced customer service professional who enjoys staying organized, solving problems, and keeping a busy team moving in the right direction?

We are looking for a Service Dispatcher to join our team. This position plays an important role in the day-to-day success of our service department by coordinating schedules, communicating with customers, and helping technicians stay productive throughout the day.

Compensation

• $28.00-$32.00 per hour, based on experience
• Performance bonuses of up to $400 per month

Benefits

• Health insurance
• Company-paid vision insurance
• Dental insurance options
• Life insurance options
• Company-paid short-term disability
• 401(k) with 4% company match
• Vesting after one year
• Paid vacation
• 6 paid holidays
• 3 mental health days
• Company-paid education and professional development

What You'll Do

• Coordinate daily service calls and technician schedules
• Communicate with customers regarding appointments, arrival times, and scheduling updates
• Respond to incoming customer calls and service requests
• Adjust schedules throughout the day based on emergencies, cancellations, and changing priorities
• Maintain communication between customers, technicians, and office staff
• Ensure technicians have accurate customer and job information
• Help maximize technician productivity and schedule efficiency
• Enter and maintain accurate information within company systems
• Assist customers with scheduling concerns and help resolve issues professionally
• Support other administrative and service department needs as necessary

What We're Looking For

• 5+ years of customer service experience required
• Dispatching experience is a plus
• Strong verbal and written communication skills
• Excellent organizational and time-management skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving skills
• Comfortable learning and utilizing technology
• Detail-oriented and dependable
• Professional, positive, and customer-focused
• Able to remain calm when schedules or priorities change
• Team-oriented with a willingness to help where needed

Apply today to learn more about joining our team as a Service Dispatcher.