Service Electronics Technician

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Position: Electronics Technician

Reports to: Service Manager

Department: Operations

Shift: 14:30 - 23:00

Pay: $20/hr

Job Description:

To provide quick and accurate service of customer-owned precisions mass flow meters and controllers with an eye toward continuous improvement of #Alicat Scientific's process and product.

Service Technician performs repairs and calibrations on all applicable Alicat Scientific product. Duties must be performed with speed and precision while simultaneously communicating daily with both local Applications Engineers and Service Manager.

Major Duties and Responsibilities:

Following this training period, the following duties will be required:

• Perform all applicable physical and calibration services available on Service Price List with technical proficiency and in a timely manner. This includes in-depth knowledge of all past and current procedures. These services include: annual calibrations, leak checking, electronics repairs, and general troubleshooting.
• Daily communication with Service Manager. Daily communications will include discussion of fulfillment of service orders, management of stock levels, maintenance of facility and tools, and sharing ideas for improvements. This includes updating internal ERP system (AMBLE) whenever possible.
• Communicate all actions and findings clearly and concisely to customer in repair notes. All quality issues should be communicated directly to International Service Supervisor in timely manner and recorded in AMBLE.
• Identify and help implement improvements in process and product whenever possible.
• Continuous technical training under Alicat supervision. This training should include reading requisite documentation, and any independent research required to effectively troubleshoot product or support customer application.

Expectations:

Job/Technical Knowledge

o Competency in all tasks related to the duties and responsibilities detailed above.

o Aptitude in learning new skills.

o Ability to discern required rework actions by comparing old documentation to new.

o Ability to service difficult orders effectively with minimal external aid or guidance.

o Fluency in English

o Proficiency in common Operating Systems

Good Workmanship/Attention to detail

o Accurately diagnose/evaluate service orders.

o Performs services without error.

o Uses correct documentation. Questions documentation's accuracy when appropriate.

o Displays good judgment. Behaves professionally.

Speed/Efficacy

o Services orders in timely manner (8-10 units/day). Follows Service Order Queue.

o Effective practices in physical work and calibration.

Communication

o Writes clear, concise, and accurate service notes.

o Contacts all appropriate internal personnel as needed and follows up on open orders.

o Follows written and verbal instructions well. Gives instructions well when needed.

Dependability/Work Ethic/Integrity

o Spends majority of time adding value to company without need for continual guidance.

o Holds his/herself accountable for choices made. Owns mistakes without excuses.

Initiative

o Actively seeks to learn new skills and to improve process.

Attendance

o No more than three unplanned absences a year. Communicates effectively when unplanned absence unavoidable.

o Works at pre-determined time and number of hours on consistent basis.

Competencies:

Fast Learner

Self-sufficient

Technically-minded

Adaptable

Detail Oriented

Reliable

Resourceful

Curiosity

Organized/Methodical

Effective Communicator

Multi-tasker

Dedicated

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