Provide high level technical support to Thailand & SEA customers (as and when required).
Installation, Commissioning & Customer Training.
To attend customer complaints and solve the problem with customer satisfaction, Attending Preventive Maintenance, Breakdown Maintenance and resolving problems in the Machines and Tools.
Identify and implement upgradation/ retrofit opportunity.
Work on long-term relationships with the customer through annual reliability service contracts.
Generate Target revenue.
Collect feedback from customers & share it with the department concerned.
Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.
Performs other duties as necessary or assign by Immediate Superior.
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As an integral member of the SEA Reliability Service Team, the Service Technician/Engineer shall be responsible for the providing technical support Thailand & SEA customers.
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Qualification & Certification (if applicable)
Bachelor's degree in electrical engineering, mechatronics engineering or related field.
Experience
Total experience : 3 to 5 years
Experience in working with special purpose/packaging/pharma/industrial machine installation, commissioning and sales support.
Ability to read and understand schematics, wiring diagrams, layouts, and other related specifications.
Familiar with PLC/Drive systems.
Computer Skills
Proficient in MS Office
Communication & Language Proficiency
Strong written and verbal communication skills in English
Ability to communicate articulately and efficiently with others
Core Competencies/Skill/Any other attribute relevant to the role
Good interpersonal skills
Possesses drive and initiative to complete the tasks efficiently.
Able to work both independently and as a team player.
Excellent written and oral communication (English & Local Language).
/n Provide high level technical support to Thailand & SEA customers (as and when required). Installation, Commissioning & Customer Training.To attend customer complaints and solve the problem w
With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers. We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector. We are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.