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Service Express Advisor

Village VW and Audi of Chattanooga
  • Chattanooga, Tennessee
    25 days ago

    Job Description

    Village VW of Chattanooga is seeking an energetic, customer-focused Express Service Advisor to join our growing Service Department.
    The ideal candidate is organized, professional, comfortable working in a fast-paced environment, and committed to providing an outstanding customer experience. Automotive service experience is preferred, but we are willing to train the right person with strong communication and customer-service skills.
    Key Responsibilities:
    • Greet customers promptly and professionally
    • Listen carefully to customer concerns and service requests
    • Prepare accurate repair orders and obtain customer authorization
    • Explain recommended maintenance and repair services clearly
    • Review multipoint inspection results with customers
    • Provide timely updates throughout the service visit
    • Coordinate with Express technicians to keep vehicles moving efficiently
    • Collect payments and properly close repair orders
    • Maintain complete and accurate notes in the dealership system
    • Help ensure customers receive fast, convenient, and dependable service
    Qualifications:
    • Excellent communication and listening skills
    • Strong customer-service and sales abilities
    • Professional appearance and positive attitude
    • Ability to multitask and remain organized
    • Basic computer and data-entry skills
    • Valid driver’s license and acceptable driving record
    • Volkswagen or automotive dealership experience is a plus
    • Reynolds & Reynolds experience is a plus
    What We Offer:
    • Competitive compensation
    • Performance-based earning opportunities
    • Training and career-development opportunities
    • A busy, established Volkswagen Service Department
    • Supportive management and team environment
    • Employee benefits for qualified full-time employees
     

    Numbers & Facts

    LocationChattanooga, Tennessee
    Websitehttps://www.villagevw.com

    Skills

    • Automotive Repair and Maintenanceunmatched
    • Automotive Salesunmatched
    • Communication Skillsunmatched
    • Customer Experienceunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • Data Entryunmatched
    • Driver's Licenseunmatched
    • Employee Benefitsunmatched
    • Maintenance Servicesunmatched
    • Multitaskingunmatched
    • Organizational Skillsunmatched
    • Repair Ordersunmatched
    • Salesunmatched
    • Time Managementunmatched
    • Training/Teachingunmatched

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