Job Title: Service Greeter
Location: Porsche Ontario
Employment Type: Full-Time
Salary Range: $17.00-$18.00 per hour
Position Summary
The Porsche Service Greeter serves as the primary initial touchpoint for clients entering the service department. This role is dedicated to delivering an exceptional, hospitality-focused experience that aligns with the performance, precision, and luxury standards of the Porsche brand. The Service Greeter ensures every guest receives an immediate, refined welcome and is guided efficiently through their visit to support a smooth, high-touch service experience.
Key Responsibilities
- Client Reception: Welcome all service clients promptly with a warm, polished, and professional demeanor tailored to a premier luxury environment.
- Check-In Assistance: Serve as the first point of contact on the service drive, guiding clients through initial check-in and introducing them to their assigned Service Advisor.
- Traffic & Logistics Management: Direct incoming vehicle traffic on the service drive to maintain smooth flow, high efficiency, and safety.
- Service Drive Presentation: Maintain an immaculate, orderly, and modern presentation across the service drive, valet areas, and reception space.
- Internal Communication: Notify Service Advisors immediately of client arrivals, vehicle placements, and any special client requests or considerations.
- Customer Support: Answer basic client inquiries in person, address immediate needs, and escalate complex concerns to management or advisors promptly.
- Administrative Support: Help verify client details, assist with appointment rosters, and support service team coordination during peak hours.
- Brand Ambassadorship: Consistently embody Porsche brand values in personal presentation, etiquette, communication, and service standards.
Qualifications
- High school diploma or general education degree (GED) required.
- Minimum of 2 years of valid driving experience with a clean driving record and a valid driver’s license.
- Previous experience in premium hospitality, luxury retail, or automotive dealership environments preferred.
- Excellent verbal communication and interpersonal skills.
- Polished, professional appearance consistent with luxury brand expectations.
- Strong organizational abilities and aptitude for multitasking in a high-volume setting.
Key Competencies
- Uncompromising Client Focus: Passion for delivering first-class hospitality and customized care.
- Communication & Etiquette: Clear, articulate, and respectful verbal interaction.
- Adaptability & Calm Under Pressure: Ability to manage workflow effectively during peak service hours.
- Teamwork: Collaborative spirit when coordinating with advisors, technicians, and valet staff.
- Attention to Detail: High standard for environmental cleanliness, safety, and brand alignment.
Work Environment
- Located primarily within the service drive and customer reception areas.
- Requires standing, walking, and moving across the service drive for extended periods.
- Involves working outdoors across varying seasonal weather conditions.
Compensation & Benefits
- Comprehensive medical, dental, and vision insurance options.
- Paid time off (PTO) and holiday pay.
- Dealership perks and employee discounts.
- Clear pathways for professional growth within the dealership group.
Equal Opportunity Employer
Porsche Ontario is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and respectful workplace for all team members.