Service Guest Experience Coordinator

• Eager to learn about the automotive industry and dealership operations

• Detail-oriented, independently driven without micromanagement

• Goal-driven and hardly deterred by adversity or negativity

• Meet Your Hiring Manager: Hiring Manager's Linked-In Profile

Compensation: ($35,000-$50,000 annually)

• First year OTE: $40,000+Second year OTE: $45,000+Top performers earn $50,000+ per year. 

• $17/hour Base Pay

• Bonus Structures each month based on attainable key performance metrics

• Team members are well exposed to the larger service organization and often considered for promotion opportunities that become available.  

What does a normal day look like? 

• Weekday Shifts First: 7:00 am – 5:00 pmSecond: 8:00 am - 6:00 pm

Alternating Saturdays

7:30 am – 3:30 pm

Job Requirements/What attributes make our team successful?

• Those with previous Hospitality or Call Center Sales experience fit well in this role

• Committed to customer satisfaction through proactiveness and professionalism

• Enthusiastic and energetic knowing that we earn when we invest in our guests

• Team players who are excited to share in others’ successes and assist colleagues

• Attention to detail with an ability to multi-task and return to your focus quickly

• Professional in personal appearance and attitude (dress code enforced)

• Excellent oral and written communication skills with the ability to read and comprehend instructions and information

• Available for full-time employment including evenings and weekends

  • Authorized to work in the USA 

  • Must pass criminal background checks, submit to drug testing, and currently possess a valid Virginia driver’s license with a clean driving record. 

  How you will make a difference at Richmond Ford:

  • Our department at Richmond Ford is all about taking care of our Guests. We do everything in our power to ensure the customer is taken care of throughout their entire experience with our company. 

  • Not only will you be able to help each customer, but you will build rapport and create long-lasting relationships with our team and grow professionally.

  We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.