SUMMARY OVERVIEW
The Service Hub Manager is Prime Appearance's senior on-site leader and is responsible for managing and overseeing the Service Hub's personnel and operations. This role involves managing a team of staff, ensuring our customer's service level expectations are met, managing and controlling customer inventory and ensuring compliance with all safety and regulatory standards. The Service Hub Manager will be responsible for running an efficient operation, cultivating an environment that values safety, customer service and teamwork, and building/maintaining strong relationships with various airport departments and external stakeholders.
RESPONSIBILITIES
- Support your team in meeting all customer expectations, as clearly outlined in our contractual agreements with the customer
- Audit results of team's work to ensure expectations are being met
- Develop and maintain the team's schedule to ensure seamless operations
- Follows up on customer and company requests
- Analyzes inventory reports, manages to financial budget expectations, plans and forecasts labor needs
- Manage Prime Appearance assets, including vehicles, technology and other equipment on site
- Manage customer relationships, including regular communication with the customer's regional management
- Follow SOP & Quality Management System Procedures
- Solve problems and implement strategies that enhance customer satisfaction and operational efficiency
- Monitor and drive performance metrics, making adjustments as needed to meet service level requirements
- Ensure compliance with airport regulations, safety standards, and company policies
- Lead, train, and motivate Service Hub staff to achieve high performance
- Manage to a budget, forecasting, and plan appropriate resource allocation for the Service Hub
- Attention to detail
- May be assigned other duties as required
QUALIFICATIONS
- 18 years of age or older
- Eligible to work in the United States
- Minimum 5 years of experience with increasing responsibility in aviation/airport operations, supply chain/3PL or other customer service roles
- Proven leadership skills and experience in managing teams
- Strong understanding of airport safety and regulatory requirements
- Excellent organizational and time-management skills
- Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook
- Must have a valid state-issued driver's license with an acceptable driving record
- Ability to read, write, speak, and understand the English language, to include documents
- Ability to access and interpret information in print and electronically, including the use electronic devices including iPads/Tablets, Computers, and Mobile Devices
- Effectively communicate with colleagues and clients, both in-person and through electronic means
- Pass a background check and drug screen
- Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
- Aviation is 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
- Ability to lift up to 70 pounds
- Prolonged standing and walking in an indoor/outdoor environment as applicable
- Must be able to reach with arms and grasp with hands
- Must be able to push, pull
- Must be able to crawl and crouch, at times, in confined tight spaces
- Must be able to bend, stretch, squat, kneel
- Must be able to climb and work at elevated heights
- Exposure to moderate and at times high noise levels
- Exposure to Biohazards and/or Chemicals
- Exposure to outdoor elements
- Be able to hear and respond to the spoken voice and to audible alarms
- Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
- Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.