Service Management Engineer

We Go Beyond for A Safer World

Service Management Engineer - Client Based

Help keep mission-critical communications performing when they matter most.

About the opportunity

Tait Communications is seeking a Service Management Engineer to work at a customer site as a trusted technical advisor and primary point of contact for service, support, and system improvement. You will apply deep knowledge of critical communications systems to sustain network performance, resolve complex issues, and help the customer achieve long-term value from its solution. MUST LIVE IN WISCONSIN or upper ILLINOIS

What you'll do

• Serve as the customer's trusted advisor and central point of contact for service, support, incidents, problems, and technical projects.
• Coordinate with Tait support teams and engineers to prioritize issues and drive timely resolution.
• Analyze system performance data and customer feedback to identify risks, trends, and optimization opportunities.
• Oversee managed service delivery, lead regular service reviews, and ensure contractual obligations are met.
• Maintain accurate system documentation and support disciplined change-management practices.
• Plan and assist with system changes, upgrades, commissioning, and continuous improvement initiatives.
• Train customer teams on the operation, maintenance, and troubleshooting of contracted Tait products and services.
• Partner with sales and business development colleagues to identify opportunities and support the customer throughout the engagement lifecycle.

What you'll bring

• A degree in engineering or equivalent relevant experience.
• Strong technical and systems knowledge, ideally involving critical communications, radio networks, managed services, or a related environment.
• Experience in incident and problem management, network analysis, service delivery, or technical consulting.
• Sound judgment and a structured approach to solving complex problems, including under time-sensitive conditions.
• Clear, concise communication and presentation skills, with the ability to explain complex concepts to technical and non-technical audiences.
• A customer-focused, collaborative approach and the credibility to build trusted relationships across business and technical teams.
• Availability to work primarily at the customer's premises during business hours, with flexibility to support planned or extended unplanned events.
• Willingness to travel to customer sites and work occasional additional hours when required.

Why Tait?

For more than 50 years, Tait Communications has designed, delivered, and supported critical communications solutions for public safety, transportation, and utility customers around the world. Our purpose is technology that saves lives, and our people help create safer, more resilient communities. You'll join a global organization that values a commitment to listen, courage to act, and integrity to deliver-while providing challenging work, development opportunities, and recognition for great results.

Ready to go beyond?

If you are motivated by solving meaningful technical challenges, strengthening customer partnerships, and supporting systems that communities rely on, we encourage you to apply. Tait Communications welcomes applications from qualified candidates with diverse backgrounds and experiences.

About Us

For more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe.

Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support. By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop.

Diversity & Inclusion Statement

Tait Communications is committed to fostering a diverse, equitable and inclusive workplace where everyone feels valued, respected and empowered to succeed.

We encourage applications from all backgrounds to apply.

How to Apply

Sound like your kind of role? If you are looking to take the next step in your career and are ready to work for a high performing organization, alongside talented people, please submit your application with CV and cover letter via our online careers site. Only applications submitted through the official application process will be considered.

Applications will be assessed as they are received, and your CV will be held unless you contact us to request this to be removed.

For more information about the company, our products and solutions offered to our customers, please visit our website: www.taitcommunications.com

We encourage applications from all backgrounds to apply.